Question about Kenmore 73502 / 73504 / 73509 Bottom Freezer Refrigerator

6 Answers

Refrigerator won't cool

We have a 2005 Kenmore Trio #76502500 which has the freezer on the bottom of the unit. This morning I noticed the temp in the fresh food section was 70 degrees! Freezer is still at 0 degrees. Sears can't send anyone out to the house for 3 days, so we are stuck! I am pretty handy, just need to determine what component is causing the problem (unless its the compressor). I checked and cleaned the coils (they were dusty and had alot of labrador hair!) There is a slight chance the fridge door MAY HAVE been left ajar during the night, but I can't be certain. The compressor *is* humming and the condessor fan motor *is* blowing. I am thinking a problem with the EVAPORATOR FAN Motor, but not sure how to check it. Any help would be appreciated.

Posted by Rick Hines on

  • 7 more comments 
  • Rick Hines Dec 02, 2006

    catriver, first let me say that you are awesome! I think you nailed this one! I removed the evap fan JUST NOW and
    aligator-clipped it to our household outlet... NOTHING! I will order one right now and then post in here when I get it installed.. which will be next Tuesday or Wednesday. You most likely just saved us $250.00! Thanks! The evap fan was EZ to remove.. the hardest part was releasing those plastic wire connector clips! Also, this model does start with 596 as you mentioned: 596.76502500

    Again, I am really impressed. We just hard twins and money is tight, so saving 250.00 was nice.

  • Rick Hines Dec 05, 2006

    Just a follow-up. Catriver was 100% on the mark with the Evaporator fan component being bad. It just arrived today and I just finished installing it... we have cold fresh food side now! It's a chillin! Catriver.. again, thank you thank you!

  • Champion19 Nov 11, 2007

    I have the same problem and I know what the solution is but I am unable to find the part (exact match) for the evaporator fan motor mine is model # 51264102 can you help?

  • sloticus Dec 11, 2007

    After removing freezer drawer to clean, The unit never recovered. I noticed that it did not seem to be cooling well since I cleaned, I pulled out the fridge and removed back panel. It seems to be dead. It has power to lights. but nothing else happens when I plug it in. There is no noise coming from it at all. I pulled the overload protector and capacior off compressor to see if there was some corrosion, It looked good. replaced and still dead. Can I give it power directly to compressor to test? Is there a way to test the overload protector and capacitor?

  • ktwo Jan 06, 2008

    I too have this same exact problem, although my fan is running just fine. Would that just leave me with a thermostat issue? Any suggestions would be greatly appreciated.


  • aesop Apr 15, 2008

    I have the same prblem also with a Kenmore (596.75532400). Refrigerator not cool, freezer is cooling.

  • cjaned Jun 26, 2008

    Hi There,

    I think I am having the same problem. I have a Kenmore fridge with the freezer on the bottom. This is a 2000 model. The Model # starts with 596 as well.
    the problem:

    The fridge lights are working and I can feel air blowing into the fridge/freezer, but it is not cool air. I cranked up the temperature in the fridge and freezer over night and the temperature is still the same and I still can feel the blowing air. I tried to contact Sears and they are not able to have a tech call me until tomorrow. I live out in the country an hour away from the city. I am getting used to fixing things myself and I am hoping this will be the case of replacement parts.

    Please help...


  • annch592 Oct 07, 2008

    I have the same problem...Kenmore model # 596.61279101. The refrigerator unit doesn't cool anymore. I took apart the cabinet back and noticed that the condenser fan motor wasn't working and ordered and replaced the motor. I mistakenly thought that was the problem. Now, I am replacing the evaporator fan motor and hopefully that should fix the problem. AnnChase

  • Lhlee Dec 29, 2008

    I have a Kenmore 596 681 42891 freezer on the bottom my freezer is not freezing properly and the is ice accumulation on the back wall of the freezer also the refrigerator portion is not cooling properly 2 years ago the same thing occurred. Please help recession prevents me from purchasing a new one.



6 Answers


  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

We bought a Kenmore Elite Trio 596.76533500 from Sears in 2006. A few months passed and the Elite broke down. The tech person came out and found that the AC Evaporative Fan was inoperable. It was replaced (part #67003917). A few months later the same thing happened. But before they came out, I spoke to the tech person on the phone who seemed very familiar with the fan. He said that they've had numerous problems with that fan model and would bring out an older-type one that had fewer sensors and that was less prone to failure. The "motor evap" part #2214986 (Whirlpool compatible) was put in and everything has been working since... Hope this helps...

Posted on Aug 17, 2008

  • Albert Ulloa
    Albert Ulloa Jun 28, 2014

    The evaporator fan on my refrigerator runs non stop and I can hear the condenser click on and off and the fridge is running normally aside from the fan running non stop. Is it normal for the condenser fan to run all the time and I simply never noticed?



Ron Marek

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 878 Answers

Rick, I've seen a lot of evap fan motor failures on these models. If your model number begins with 596, this is a AC evap fan motor. The posted model should have an electronic board. There should be a tech sheet behind the bottom toe panel that will show how to enter the test mode to check the evap fan. You can also use a cheater cord and run power directly to the motor to see if it runs. Be carefull when doing this, use some alligator clips on the end of the cord. If the fan starts running then you are probably looking at a bad bi-metal (defrost thermostat) on the evaporator. On some models, the evap fan motor runs through this. The part number for the motor is 67003917 and the bi-metal is 67003426. All this is for a model number starting with 596. back.

Posted on Dec 02, 2006

  • Ron Marek
    Ron Marek Dec 02, 2006

    Thanks Rick, it's replies like yours that keeps me trying to help people on this site...Good work cat!

  • csmcclure Jul 09, 2011

    Thanks Catriver. Your post continues to help.

    My freezer is fine but no fridge. Saw your post and checked by removing ice maker and back panel inside the freezer. Made sure to turn off the water. Ran AC directly to the fan and nothing happened. Going to place an order for this evaporater fan right now.

    BTW the fan has a tiny capacitor. Found that out the hard way. I'll report back with cost and part number.

    Fridge model 596-73502201 Kenmore Trio - purchased new in 2005




  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Hi, I have the same problem with the same unit, I had bought the extended warranty and my unit was only 4 years old. The fridge was warm and the freezer was working, then the freezer stopped working. They replaced the compressor and the fan in the freezer. The technician said that they had to replace the compressor on a "whole rash" of these units that started with 596. Hope that this helps. I guess if the unit is under 5 years old it is covered by the company if it is the compressor. Its just hard to get the company to pay for it.

Posted on Aug 26, 2008


Just bought a Kenmore Elite Trio 795.77719700 from Sears Grand on 3-29-08. We could not get the unit delivered so we had to rent a truck and appliance dolly the following Saturday 4-5-08 ($84.00 more). The first day home control panel showed off and the unit will not come on. Could not get any help from sears at all. The sales reps knew nothing. We went back to the store and were literally left standing in the aisle once we told them we had a problem. We had to call tech support and the first available appointment is 4 days from 4-5-08. We can not get the unit to come on and the instruction book reveals nothing about this problem. We will see

Posted on Apr 06, 2008


I jumped the thermostat in the freezer and it came back to life. I ordered a new on and it has been good ever since

Posted on Feb 13, 2008


We just had this problem. Suddenly the fridge was at 69 degrees while the freezer was still nice and cold. The cause was ice blockage in the freezer. With this model, cold air is sent up a duct from the freezer up the center of the refrigerator section and out a vent on the top-middle of your refrigerator section. Because we had a faulty seal on our refrigerator door cover, ice began to form in the duct, specifically down below in the freezer. To fix it, all I did was remove the ice maker in the freezer (shut off water, remove a few bolts) then remove the back panel inside the freezer. The blockage was staring right at me. Turned on the defroster (red know under right side of fridge) and let the ice melt, with a little help from my screwdriver. Once the ice was gone, turned off the defroster, put the panel back on, put the ice maker back on, turned on the ice water, and presto - back in business. Oh, I fixed the seal too. Turned out the door was mounted crooked after a recent move.

Posted on Feb 12, 2008

Add Your Answer


Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

Why is my kenmore freezer cold, but refrigerator not even when set at highest temp?

Hello Donna;

My name is peter. I am a retired field service refrigeration technician.

You have not provided your unit model number, which is located in your fresh food section on a label, on the side wall near the top.

You only have one cooling source, and that is your freezer. Your freezer feeds your fresh food section. This is through a direct air vent.

Reach into your fresh food section where the air vent from the freezer goes into the fresh food section. Do you feel cool air? Probably not.

So, either the air vent is frozen up with ice which you can clear with a hair dryer, or you have a automatic air vent motor/ sensor assembly that is bad.

Give me more information and I will help you.

Jan 21, 2015 | Kenmore Refrigerators

1 Answer


it should not be the compressor as the bottom is only not cooling.

Jun 23, 2008 | Kenmore 73502 / 73504 / 73509 Bottom...

1 Answer

Fridge is cold, freezer is not

Please look into the freezer for frost build-up on the rear wall. If you are having a defrost problem it may limit the freezer temperature and still be cold enough for the fresh food section to remain at safe temperatures but not for long before freezer and fresh food section warms because frost blocks airflow and the evaporator is unable to keep everything cold because of frost build-up. I don't have your model number so I will list the parts that may need to be replaced. The defrost control=> 12002754 Frost Kit, defrost thermostat and 67002493 Defrost Heater Assembly

67003426 Defrost Thermostat

For testing of the defrost thermosat and defrost heater refer to the same page as the parts, If these parts are good the the 12002754 Frost Kit, could be defective. The 12002754 Frost Kit,
can be found in the control panel inside the fresh food compartment. Let me know if you have questions and also if you are not having a defrost problem, Thanks Sea Breeze
Locate your model number


Aug 22, 2012 | Kenmore 24.8 cu. ft. TRIO Bottom Freezer...

2 Answers

What should the temp be for freezer and refrigerator?

dont know model, do know temps. The fridges highest temp is 5deg c, preferably between 1 and 4, if freezer goes above minus(-)18deg c your are in danger zone, there should be a regulator control in the fridge, usually on left or right hand side near front(door)

Jan 25, 2012 | Kenmore Refrigerators

1 Answer

Kenmore trio freezer and fridge not cooling. we used to have problems where the fridge would be perfect but the freezer was always too cold, sometimes causing the freezer door to freeze shut. but we had a...


Many times a freezer and/or refrigeratordo not work right because of a dirty condenser coil...there are also many otherthings that can go wrong. If you are hearing a clicking or buzzing thencheck out the last two tips.

If your refrigerator is running but warm, then...

Check out these tips that I wrote about that... it is a great place to starttrouble shooting your unit...and something that you can do rather then callinga repair person to do a simple thing for you...

Refrigerator Condenser Coil Cleaning Refrigerator Repair

Refrigerator Troubleshooting Refrigerator Compressor

Refrigerator Compressor Start Capacitor and Start Relay
Refrigerator or Freezer not Cooling or Getting Cold



Sep 19, 2011 | Kenmore 24.8 cu. ft. TRIO Bottom Freezer...

1 Answer

I have a Kenmore Trio 76504 that the refrigerator keeps freezing products on the back of any shelf or crisper bin


Most times this is a bad cold control, but there are other things to check for. Make sure the condenser fan is working and the coils are not covered with dust. A separated heat exchanger ( small capillary tubing soldered to the large suction line ) can separate from one another and make the fridge run too long. - tape tubing back together. A poor working evaporator fan motor could also make the fridge run too long and freeze - replace the fan motor. An inefficient compressor or refrigeration system could make the fridge run too long and freeze - have a service tech check this out. A misaligned control settings, make sure the air damper and cold control have not been bumped and are out of normal settings. Stuck open air diffusers or air dampers are becoming more and more common for allowing too much air to be blown into the fresh food section and freezing things. On all frost free fridge's the freezer temp air is blown into the fresh food section, if you have "easy" to freeze items ( eggs, veggies in water, etc ) in front of or under where the freezer temp air comes out, they could freeze - store them in a different spot. Doors not closing properly making the fridge run too long is something else to check for.

Good luck in solving the problem....

May 15, 2011 | Kenmore 73502 / 73504 / 73509 Bottom...

1 Answer

Maytag MFF2258VEM French Door bottom freezer not cooling

Your model will and may take extensive diagnostics. You know there is no simple answer to this question and I will not guess. Do you have the sevice manual availible? I do if you need but from the length of your message it appears to me that you want and will need help. Let me know, Sea Breeze

Mar 12, 2010 | Refrigerators

Not finding what you are looking for?
Kenmore 73502 / 73504 / 73509 Bottom Freezer Refrigerator Logo

10,126 people viewed this question

Ask a Question

Usually answered in minutes!

Top Kenmore Refrigerators Experts


Level 3 Expert

3063 Answers

Dale Copeland
Dale Copeland

Level 2 Expert

109 Answers

Cindy Wells

Level 3 Expert

6187 Answers

Are you a Kenmore Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides