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Question about Kenmore 73502 / 73504 / 73509 Bottom Freezer Refrigerator

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Refrigerator won't cool

We have a 2005 Kenmore Trio #76502500 which has the freezer on the bottom of the unit. This morning I noticed the temp in the fresh food section was 70 degrees! Freezer is still at 0 degrees. Sears can't send anyone out to the house for 3 days, so we are stuck! I am pretty handy, just need to determine what component is causing the problem (unless its the compressor). I checked and cleaned the coils (they were dusty and had alot of labrador hair!) There is a slight chance the fridge door MAY HAVE been left ajar during the night, but I can't be certain. The compressor *is* humming and the condessor fan motor *is* blowing. I am thinking a problem with the EVAPORATOR FAN Motor, but not sure how to check it. Any help would be appreciated.

Posted by Rick Hines on

  • 7 more comments 
  • Rick Hines Dec 02, 2006

    catriver, first let me say that you are awesome! I think you nailed this one! I removed the evap fan JUST NOW and
    aligator-clipped it to our household outlet... NOTHING! I will order one right now and then post in here when I get it installed.. which will be next Tuesday or Wednesday. You most likely just saved us $250.00! Thanks! The evap fan was EZ to remove.. the hardest part was releasing those plastic wire connector clips! Also, this model does start with 596 as you mentioned: 596.76502500

    Again, I am really impressed. We just hard twins and money is tight, so saving 250.00 was nice.

  • Rick Hines Dec 05, 2006

    Just a follow-up. Catriver was 100% on the mark with the Evaporator fan component being bad. It just arrived today and I just finished installing it... we have cold fresh food side now! It's a chillin! Catriver.. again, thank you thank you!

  • Champion19 Nov 11, 2007

    I have the same problem and I know what the solution is but I am unable to find the part (exact match) for the evaporator fan motor mine is model # 51264102 can you help?

  • sloticus Dec 11, 2007

    After removing freezer drawer to clean, The unit never recovered. I noticed that it did not seem to be cooling well since I cleaned, I pulled out the fridge and removed back panel. It seems to be dead. It has power to lights. but nothing else happens when I plug it in. There is no noise coming from it at all. I pulled the overload protector and capacior off compressor to see if there was some corrosion, It looked good. replaced and still dead. Can I give it power directly to compressor to test? Is there a way to test the overload protector and capacitor?

  • ktwo Jan 06, 2008

    I too have this same exact problem, although my fan is running just fine. Would that just leave me with a thermostat issue? Any suggestions would be greatly appreciated.


  • aesop Apr 15, 2008

    I have the same prblem also with a Kenmore (596.75532400). Refrigerator not cool, freezer is cooling.

  • cjaned Jun 26, 2008

    Hi There,

    I think I am having the same problem. I have a Kenmore fridge with the freezer on the bottom. This is a 2000 model. The Model # starts with 596 as well.
    the problem:

    The fridge lights are working and I can feel air blowing into the fridge/freezer, but it is not cool air. I cranked up the temperature in the fridge and freezer over night and the temperature is still the same and I still can feel the blowing air. I tried to contact Sears and they are not able to have a tech call me until tomorrow. I live out in the country an hour away from the city. I am getting used to fixing things myself and I am hoping this will be the case of replacement parts.

    Please help...


  • annch592 Oct 07, 2008

    I have the same problem...Kenmore model # 596.61279101. The refrigerator unit doesn't cool anymore. I took apart the cabinet back and noticed that the condenser fan motor wasn't working and ordered and replaced the motor. I mistakenly thought that was the problem. Now, I am replacing the evaporator fan motor and hopefully that should fix the problem. AnnChase

  • Lhlee Dec 29, 2008

    I have a Kenmore 596 681 42891 freezer on the bottom my freezer is not freezing properly and the is ice accumulation on the back wall of the freezer also the refrigerator portion is not cooling properly 2 years ago the same thing occurred. Please help recession prevents me from purchasing a new one.



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We bought a Kenmore Elite Trio 596.76533500 from Sears in 2006. A few months passed and the Elite broke down. The tech person came out and found that the AC Evaporative Fan was inoperable. It was replaced (part #67003917). A few months later the same thing happened. But before they came out, I spoke to the tech person on the phone who seemed very familiar with the fan. He said that they've had numerous problems with that fan model and would bring out an older-type one that had fewer sensors and that was less prone to failure. The "motor evap" part #2214986 (Whirlpool compatible) was put in and everything has been working since... Hope this helps...

Posted on Aug 17, 2008

  • Albert Ulloa
    Albert Ulloa Jun 28, 2014

    The evaporator fan on my refrigerator runs non stop and I can hear the condenser click on and off and the fridge is running normally aside from the fan running non stop. Is it normal for the condenser fan to run all the time and I simply never noticed?




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Rick, I've seen a lot of evap fan motor failures on these models. If your model number begins with 596, this is a AC evap fan motor. The posted model should have an electronic board. There should be a tech sheet behind the bottom toe panel that will show how to enter the test mode to check the evap fan. You can also use a cheater cord and run power directly to the motor to see if it runs. Be carefull when doing this, use some alligator clips on the end of the cord. If the fan starts running then you are probably looking at a bad bi-metal (defrost thermostat) on the evaporator. On some models, the evap fan motor runs through this. The part number for the motor is 67003917 and the bi-metal is 67003426. All this is for a model number starting with 596. back.

Posted on Dec 02, 2006

  • Anonymous Dec 02, 2006

    Thanks Rick, it's replies like yours that keeps me trying to help people on this site...Good work cat!

  • csmcclure Jul 09, 2011

    Thanks Catriver. Your post continues to help.

    My freezer is fine but no fridge. Saw your post and checked by removing ice maker and back panel inside the freezer. Made sure to turn off the water. Ran AC directly to the fan and nothing happened. Going to place an order for this evaporater fan right now.

    BTW the fan has a tiny capacitor. Found that out the hard way. I'll report back with cost and part number.

    Fridge model 596-73502201 Kenmore Trio - purchased new in 2005




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Hi, I have the same problem with the same unit, I had bought the extended warranty and my unit was only 4 years old. The fridge was warm and the freezer was working, then the freezer stopped working. They replaced the compressor and the fan in the freezer. The technician said that they had to replace the compressor on a "whole rash" of these units that started with 596. Hope that this helps. I guess if the unit is under 5 years old it is covered by the company if it is the compressor. Its just hard to get the company to pay for it.

Posted on Aug 26, 2008


Just bought a Kenmore Elite Trio 795.77719700 from Sears Grand on 3-29-08. We could not get the unit delivered so we had to rent a truck and appliance dolly the following Saturday 4-5-08 ($84.00 more). The first day home control panel showed off and the unit will not come on. Could not get any help from sears at all. The sales reps knew nothing. We went back to the store and were literally left standing in the aisle once we told them we had a problem. We had to call tech support and the first available appointment is 4 days from 4-5-08. We can not get the unit to come on and the instruction book reveals nothing about this problem. We will see

Posted on Apr 06, 2008


I jumped the thermostat in the freezer and it came back to life. I ordered a new on and it has been good ever since

Posted on Feb 13, 2008


We just had this problem. Suddenly the fridge was at 69 degrees while the freezer was still nice and cold. The cause was ice blockage in the freezer. With this model, cold air is sent up a duct from the freezer up the center of the refrigerator section and out a vent on the top-middle of your refrigerator section. Because we had a faulty seal on our refrigerator door cover, ice began to form in the duct, specifically down below in the freezer. To fix it, all I did was remove the ice maker in the freezer (shut off water, remove a few bolts) then remove the back panel inside the freezer. The blockage was staring right at me. Turned on the defroster (red know under right side of fridge) and let the ice melt, with a little help from my screwdriver. Once the ice was gone, turned off the defroster, put the panel back on, put the ice maker back on, turned on the ice water, and presto - back in business. Oh, I fixed the seal too. Turned out the door was mounted crooked after a recent move.

Posted on Feb 12, 2008

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