Question about Breville Die Cast 800ESXL Espresso Machine

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Brand new machine is not working properly

I just purchased this machine, and have only used it twice. I had just finished making a perfect espresso, cleaned the machine and turned it off when my son said he would like a drink too. I plugged the machine back in and it immediately began pumping water into the drip tray, even before I turned the power on. I pressed the power button on and off again. Though the "power" button surround light seemed to be working properly, nothing changed. It continued to pump water from the water storage container to the drip tray whether the power was on or off. The only way to stop the water tank from being drained was to unplug the machine. I tried numerous times, with the exact same result. I removed the drip tray, the water tray and even the storage drawer and put everything back together as specified in the manual several different times. I even tried a different power outlet (I don't know, in case of a power surge or something?). Neither the "hot water" or "steam" buttons light up when pressed. Also, the machine was in the standby mode. I turned the dial from standby to steam mode and got only a steady stream of water from the steam wand (I assume this was because the "steam" setting could not be activated). I then turned the dial to espresso mode and got a steady flow of water from the brew head (with and without the filter holder attached). If anyone has had this problem, or heard it before, please help me. I'm afraid I got a lemon, even after reading so many great reviews prior to purchase.

Posted by Brenda Stroyan on

  • 1 more comment 
  • Brenda Stroyan Dec 01, 2006

    For anyone out there who is experiencing a problem with a Breville product, I must say I am very pleased with their service. After posting this message in frustration last night, I was able to call the customer service number on the back of the manual today. The conversation lasted approximately 15 seconds, with the representative stating that the machine was defective, that it should be returned and exchanged for a new one. I can't wait to get a new machine, since the two espressos I was able to make were excellent.

  • Anonymous Dec 11, 2007

    hi there,

    I too am having a similar problem with my breville espresso machine. Whereby i used to be able to froth the milk with no problems but these past couple of days, the steam button light is illuminated, when i turn the knob to steam the milk, the steam button's light goes off and the hot water gets illumintaed and all i get is hot water. It also does not make that thumping noise it usually does just before the steaming begins. Please help!

    I have tried clenaing it, letting the hot water run for a few minutes (not just seconds) but still the issue isn't resolved. I am thinking about taking it back to the manufacturer as it is still under warranty. Only prob is they are on the other side of the state :o(

    Many thanks,

  • Anonymous Dec 16, 2007

    Same problem - I plug in the machine and it immediately starts emptying water into the tray, even before I push the power button. If I am able to brew a cup and try to use the steam feature, it just fills the cup with water - no steam. Such a beautiful machine - too bad it doesn't work!




4 Related Answers


  • 7 Answers

SOURCE: My Breville800ESXL makes steam but does not make espresso.

jejones is right. try a coarser grind. it still makes great espresso, especially if you really pack a lot of ground coffee into the filter basket. Just make sure it is a bit coarser than you would normally use for machines without the dual wall filter basket.

Posted on Dec 02, 2008



  • 18 Answers

SOURCE: Not making steam

hi tried99X. couple of possibilities: have you made sure steam wand is completely clean? allowed adequate time for water to heat? try looking inside: unplug machine, remove the ten screws on the bottom and gently lift away base: it does have wires connecting it to rest of machine so be carefull not to yank on them. locate the hose leading from the pump to the steam-arm (may be hard to see; use a good penlight and a small telescoping mirror if you have to; Autozone & other auto parts stores sell them for a couple of bucks-if you don't want to take off the entire casing of the machine. does the hose look okay?) also see if the pump has vibrated out of position. also, when's the last time you descaled? good luck!

Posted on Jan 11, 2009



  • 3 Answers

SOURCE: bes820 when i connect power

It's a common problem with this family of machines, mine does the same thing from time to time. There is a potential solution posted on this site somewhere, you might find it by searching for Breville 800esxl instead. The same article also appears here if you can't find it, but the format is messed up.

The fix is complicated, and you'd need to be competent with electronics repair, as it involves replacing a faulty zener diode in the controlling circuit board. Also, I'm not sure if it's going to work for the 820, as when I pulled my 820 apart and looked at the circuit board it didn't resemble the one shown in the article. There is a pretty good chance that they share a common component in this zener diode though, judging by the behaviour, so this circuit diagram will help if you want to have a go at fixing it. Replacing the entire control board would probably be achievable if you don't have the skills to replace the diode.

Also, dismantling the 820 will be a different process, which you can find in my other post here.

Personally, I just put up with the problem and turn it off at the wall if it won't *******.

Posted on Apr 09, 2011

Andy Turner

  • 910 Answers

SOURCE: Hi, when the machine indicates

One or more of the seals have failed on the boiler unit (Item 251 at link below) and these are no longer available as a replacement part.

Depending on your technical ability you could look at opening the unit and checking for any visible leaks or faulty seals that you may be able to replace with an equivalent part.

Posted on Jun 20, 2011

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Brew Group:

Cleaning instructions:

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Hope this helps!

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