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Question about SanDisk Sansa e250 MP3 Player

7 Answers

My sansa e250 frozen

I have the sansa for 1 week, and I was listening music and when the song ends the player get frozert

Posted by edwin gamboa on

  • 14 more comments 
  • Anonymous Nov 18, 2007

    My MP3 Player froze and iv'e tried to turn it off ( 5 times) but it didnt respond. I pressed and held the play/pause button but it waas still forzen. please help.

  • BrianRenner Nov 30, 2007

    I also had this problem on the same song (Justin Timberlake - Lovestoned) which would freeze the player, lock up the screen, or cease playing out of the left headphone piece.

    The posted solution of holding the power button worked to unfreeze the player. Thanks.

  • 11lenmic Dec 03, 2007

    i was also listening to music and than when it was the next song it froze, so i really need help!!! plz? contact me at [email protected]

  • tammydul Dec 03, 2007

    I bought this for hubby for vacation and first time using it froze and has not been able to get it unfrozen since he has a 2.0 GB model c150.

    Can anyone help?

  • Anonymous Dec 31, 2007

    My e250 is frozen and I don't know what to do

  • Anonymous Dec 31, 2007

    Mine froze too. I took it back and got a new one and now this one froze. Can't figure out anyway to reset it. Any ideas???

  • shawana Jan 06, 2008

    My Sansa e250 froze when listening to music. The screen is a dark blue color. how do i fix t. i need ansers asap

  • linkmaster Jan 06, 2008

    my sana mp3 play wont boot up past the sandisk screen

  • TIJo Mar 01, 2008

    my mp3 player will not turn on

  • Anonymous Mar 12, 2008

    my sansa e250 starts up and shows refreshing database and it will stay like that untill the battery runs out i tried recovery mode and it still wont work

  • Anonymous Mar 12, 2008

    my is frozen and dont want to nplay it is frozen on the mian screen


  • bambamg9 Apr 16, 2008

    my sansa deleted all its music and now says all tracks are bad and the screen jus started fading out and now its noy working

  • Ozzy B Apr 16, 2008

    Hello Sansa Users

    Problem Description:

    I tried turning on my sansa e250 after adding some new music and it went into a long "refreshing database" phase until at about a minute and about 80% refreshed, the screen went blank, though it was still on. I held the power button and turned it off...
    The second time, the same thing happened, just that the screen now had multiple bright green vertical lines along the screen and the blank black background after waiting a second minute.
    After multiple attempts and the same results (blank screen or unhelpful bright green lines), I do think I need your guys' help.

    What I have tried and did NOT work:

        Connecting it to the PC again

        Powering it on multiple times

        After going blank, leaving it on for a half hour

  • johnsonparis Jul 29, 2008

    i was trying to put song on my sansa then it frozed i lost my songs on my computer i think they ripped me off help before my mom notices it please !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • goolbabyz Apr 04, 2009

    everytime my computer messes up and my sansa is hooked up my sansa gets frozen

  • fajkil May 11, 2010



7 Answers


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  • 2 Answers

That happened to me. Take the battery out and then put it back in. Mine worked fine after that.

Posted on Nov 30, 2006



I concur, holding down works ^^

Posted on Mar 29, 2008



Same....mine froze just a minute ago so I googled this site. Holding down the power button > 10s worked!

Posted on Mar 12, 2008


Holding the power down is the perfect solution thanks!

Posted on Feb 19, 2008


Haha mine just froze up like 5 mins ago and so i came to try and figure out how i could fix it. yeah holding the power button down for a while really does work. just make sure it isnt on hold.

Posted on Dec 31, 2007


Holding the menu button for 20 seconds worked for me thanks ya!

Posted on Dec 05, 2007


Ok the only thing you have to do is to press the power/menu button for 20 seconds and after that your sansa will turn off, then turn it on and enjoy!

Posted on Nov 22, 2007

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Related Questions:


I need help on sandisk e250


1. Movies and Music should be in MP3 format.
2. Plugin SanDisk to Computer.
3. System will open new drive in "My Computer" name as Sansa e250 .
4. Copy music,movies and past it into Sansa Drive.

There is another good feature in SanDisk.
You can also record the song from FM Radio.

At the time of listining song from FM press Rec button. Song will get saved in your SanDisk.


How to remove songs....i dont get it still


here's how you will delete songs off your Sansa e250

step 1: Go to"MY COMPUTER
Step 2: Find and open the sansa drive
Step 3: Look for the music folder.

If you dont see a music folder you will need to go to the top where it says tools>then >folder options>then click on show hidden files>

Step 4: You should now see the music file. Go into it and simply delete any songs you don't want.

Sync music to continue listening...

first you must format the player using msc mode then after that retransfer the songs to the player. If you are receiving this message it means that the songs on the player have expired. This is normal if you download the songs off rhapsody, napster or any online music stores and if you have ripped songs iwht copy protect music on it if you ripped them using windows media player 10.

Adding songs

it might be because the media player try using a diferent media player or buy an sd card and put music in it it reads it just fine and you can use the internal memory for videos only hope it helps.

Duplicating songs

Does this happen every time you plug it into the computer? If so you might have your player set to automaticly sinc. this meens that every time you plug it in all the music on your computer will go automaticly on your player. In the settings you can turn it off. Hope this helps!

Deleting files from Sansa e250

The only way I know to delete music files or voice or FM recordings, is straight from the User's manual on the CD: 1. Set the e250 to MSC mode. 2. Plug it in to your computer with the USB connector. 3. Open the Sansa e250 drive in My Computer and browse to the MUSIC folder (or RECORD folder)and delete the files there. (That's where you also add music files, by dragging from other explorer windows.) To delete (or add) photo and video files, you have to use the Media Converter, which you install from the disk that came with the e250.

Sansa problem

Renew Rhapsody sub and resync

Phantom Songs on my Sansa e250

Use Windows Media Player to delete, or double-check the format of those songs
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