How do i turn off dual monitor (clone mode)

if that is a copy of a blu ray movie you are trying to watch... when the copy was made the copyright protection was not removed before it was recorded.

The Player will not play the Blu-ray discs other than Region C.
This is because all the Blu-ray/DVD Players are designed such way that it will play only the discs that are manufactured and sold in the same country where the Player is manufactured.

You can play the discs that are "Region ALL".

However, you may try copying the content of the Region A/B Blu-ray discs to a Computer then create a video Blu-ray disc to check whether you can play them in the BDPS370.

"Root" is part of the Menu screen, press Menu on the remote to clear it.

change his service mode

HELLO!
I'm sure if you do this, you will be able to play your American DVD's!
1. Turn on the unit.
2. Open the loading tray.
3. Press the "Setup" button on the remote.
4. Navigate to the "Preferences" page using the right arrow key.
5. Enter 138931.
6. You will now see the current region code displayed
7. Use the Up/Down arrow keys to select the region required or "0" for all regions.
8. Press the "Play" button on the remote.
ALL THE BEST!!!!

Try to reset the blu ray player's remote control.
Remove the batteries and hold down the POWER button on it for 30 seconds.
Then replace the batteries with fresh ones

I have checked other sites and found out a way around it. Right click on the desk top and select properties, this will then give you the option to connect to external applicances which include the tv. All i need to do now is work out the sound and i am there.
Cheers
Gazza

I turned on the dvd player and pressed down on the play button and counted to 10, but before I got to 10 the progressive light went of and the image on my tv set came back on.

Considering the DVD player is inside of the unit, and the unit will not play a DVD (I am assuming you put in a DVD) while in DVD mode, the conclusion I would draw would be that the unit is defective and should be returned. To give details to this deduction: DVD Mode has power, just is not producing an image. --Known because it can play games.

By mentioning that your disks are finalized, I am thinking that you are not creating the DVD in the proper manner. For DVD's to play back on commercial equipment, they have to either be authored, created from a ISO file, or cloned, bypassing the copy protection imbedded in many titles. Do a Google search on DVD authoring or cloning to learn how to sucessfuly create DVD's that will play back on your home player.