The rinsing cycle will not stop. I've tried numerous solutions including turning the machine off, pressing all the buttons and leaving it unplugged. Even when the water runs out it will start after the tank has been filled.
This is a problem which just started for me today also. Have tried everything you suggested as well as looking for a reset button...nothing has worked yet.
Tried to contact Gaggia Customer Service in the US at 888-389-4123 but with it being Christmas Eve and all no one is available...but you can leave a message.
While the machine is stuck in the rinse cycle I'm also not able to remove the internal brew group...not sure if the problems are related or not.
If you discover a way to fix this problem I'd really appreciate hearing about it.
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If its is only the rinsing cycle at start up you can go into the menu and turn the rinsing cycle off.
If its the rinsing cycle for the descale, it has to run out of water to finish. Then reprime the machine and it will start to heat again.
After all, I turned machine off with power switch, waited 30 seconds and turned it back on. It displayed "RINSING CYCLE" message, but this time went through regular rinsing cycle, then rinsed thoroughly (I counted several cups of water) and RETURNED TO NORMAL.
Halleluiah! Now I can get my morning coffee again!