Question about Canon PowerShot SD1100 IS Digital Camera

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I was always able to download images from canon sd1100 to compute

Now I can't, when I do as I always did, it say, save folder not found.
On top of that box, it says Camera Window DC

what changed or how do I get it back to transfer these images to computer.

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  • Anonymous Dec 27, 2008

    I bought a Canon IXUS 90 IS camera. The Canon Digital imaging software version 33.0 starts when the camera is plugged in, takes up the whole screen, but all of the icons including the '? only cause a beep. The 'Quit' function in the menu is greyed out. There are two buttons in the centre of the window: "Transfer Untransferred images" which displays the 'SAVE folder not found" pop-up and "Operate images on camera" which crashes the program. 

  • jonnyjarvo Jan 29, 2009

    IXUS 80IS "Save folder not found"

  • pmonroe535 Feb 15, 2009

    When I try to download pictures from my A590 Cannon PowerShot to the computer, I get the message "Save Folder Not Fournd" I used the disc that came with the camer and downloaded the program a second time but it didn't help. Any help will be appreciated. Pat

  • Anonymous Mar 04, 2009

    Save folder not found - Canon told me to reinstall software and I will try that later this week.



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I too had problems with "canon folder not found" when I tried to download my photos from camera to computer. I had been doing this task successfully for over two years. I couldn't understand what was so different. It was so frustrating and having an older brain (nearly 60) and spending almost a day trying to rectify the problem, I seeked help from my daughter as all the solutions didn't help me. She solved my problem after about an hour trying different avenues. This is the solution that worked for me providing you have the solution disk that comes with your camera. I had installed this disk myself several times on the same day but still did not make any difference like I had hoped it would. Now this is how a younger brain works and solves the problem.
Step 1 ; Go to "My Computer", you will see system task. (legt hand side)
Step 2 ; Click on "Add or remove programs"
Step 3 ; Click on "Change or remove programs"
This is where you will find Adobe reader, Internet security, Window driver package, Microsoft and so on. There was or should be 15 canon components.
Step 4; DELETE or remove all canon programs, after all it was the solution disk(that comes with your camera) that put them there.
Step 5; Now reinstall your "Canon Digital Solution Disk" and follow their prompts
Step 6; When this has been done successfully, it will close down the computer and restart itself.
Step 7; Download your photos from your camera to computer and presto it works, it has found the "Lost folder".
I hope this works for you, Joyce

Posted on Oct 08, 2011

  • Joycelyn Ronda Lord Oct 10, 2011

    I meant to say canon "save folder not found", sorry I don't want to confuse people. Basically my solution is "canon digital camera solution disk" cannot correct the problem until the current one (15 canon programs that are stored in the computer) are removed. Somehow it cannot detect the folder not found. Your computer needs a clean slate to reinstall the disk. I have personally experience the problem as you have when searching for an answer. Joyce


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Not sure what happened... BUT I can offer some advice that will keep this headache from ever coming back.

There are basically two EASY ways to copy/move pictures from the memory card to your computer.
1) Attach the cable that *may* have come with your camera to the PC and camera's USB ports.
[Sounds like this is the one you're having trouble with, so let's move on to #2.]
2) Purchase an inexpensive USB card reader. [They sell for around $5-$7.]
2a) Place your memory card in the reader.
2b) Insert the card reader into the USB port on your computer and view the pictures.

Picasa, GIMP and other FREE programs (widely available on the Internet) will allow you to edit the pictures as well.

BTW,if you have a CVS Pharmacy near you, they are offering 50 free printswhen you join their photo club. I don't advocate any business, per se,but just thought I'd add that because you might want to print thepictures as well.

I hope this helps. If it does, please rate the solution offered. My goal is always FixYa or Helpful, never TFT or IA. Regards,

Posted on Nov 24, 2008


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I am transferring images to my computer, which I have done before. Now I am getting the message "Save folder not found?" Have I moved it? Do I need to create it? How? Where? Please help....

My solution is to unistall your current canon software that holds 15 canon components in your computer. You will find them under system task and select remove programs. After you have uninstalled the program, reinstall your "Canon Digital Camera Disk" and follow their prompts. Now you should be able to transfer images again as per normal.
I have answered this question in detail under another question postered by "whitecar631" under canon "save folder not found" canon sd1100.
This worked for me, but I don"t know how to prevent it happening again. I do know the day I lost all "my pictures", I had previously deleted a large file in my documents. I also experienced "save folder not found" when I tried to transfer images from my canon ixus 100.
I was lucky enough that I had all of my original SD Flash Media Cards, so could transfer all my photos again. I have since put all my photos into labelled folders instead of dates and images.
Hope this helps, it appears to be a problem in the canon program. Joyce

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When I plug in my camera to my computer to transfer images a gray box pops up not allowing me that reads "Save file not found" What is it talking about?

Hi missroxalot

I think the folder that cannon software made to store pictures in when it installed has become corrupt ,moved or been deleted.I would try to reinstall the program from the disk that came with your camera.
Or you could use the solution I found while searching for your answer . .

Hope this helps.


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Solve your problem by using a card reader to download your pics to a folder you create on your desktop.

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have you a card reader, transfer of files is usually quicker
Can you not just plug it in via usb lead and it recognise it as a camera?

try here if you need drivers etc. Remember to select your operating system at the top of the list:

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Save folder not found

The save folder it is looking for probably doesn't exist. If you are using Canon CameraWindow DC, cancel out of the download popup by choosing "operate on images on camera". Then click on the button that looks like a folder with the word "set" below it. Click browse and select the folder you want your images saved to. (For example, "My Pictures".) Now click the button that has an arrow pointing from a camera to a computer. Your images should begin downloading to your computer without any error.

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