The keypad just stopped working after the screen briefly blanked out. The phone is new but I misplaced my warranty papers. I need to know how to have this new phone fixed as urgently, it has my very important information.
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert who has written 20 answers of more than 400 characters.
An expert who has answered 20 questions.
Re: motorola RAZR v3 keypad stopped working
I would try everything I could to see if they would warranty it anyway. Otherwise this seems like a software problem go to motorola's support page and get their software upgrader as well as a data cable driver for your phone. Then all you need is a mini usb cable. Motorola says you need a certified one but I have never used theirs and they charge ENTIRELY too much for them.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Yes this is the most common problem with the RAZR.
There is a small cable connecting the screen to the keypad part of the phone. This cable is called a flex cable and fits through the hinge of your RAZR so that the screen and keypad are connected even as the phone opens and closes on the hinge.
BUT, this cable often wears out or can even be severed even a slight bit, and the phone would then work, but only the bottom half, the screen would be dead. I fix this issue for people more than any other cell problem. You need to have the flex cable replaced.
Remove the battery and SIM card, wait about 5 minutes and re-insert everything. If the screen shows up, well and good. If not, there is a problem with the display and you will need to get the device serviced.
your phone problem is the keypad flex of your phone'
you can fix it by replacing the keypad flex'
motorola dealer has the keypad flex'
ask for a skilled cellular technician to re-place your keypad fle..
i hope it will helf to your prob...
Well i suggest that you take the case of your phone and have a look at your screen maybe some of the screws have gone missing or the screen has just worn itself out? . Note youll need a t6 or t7 torx screwdriver to do this , hope i helped
This worked for me - I had to do it several times because I never figured out whether to start with the phone "off" or "on".
Press # * and the "end call (red)" buttons simultaneously and hold for several sections. Then power phone off and back on. I read this was the equivalent of "safe mode" booting for a RAZR. My phone has performed flawlessly since I did this on the 6th of February!
The LCD flex connector is very sensitive. 4/5 of the RAZR screens I see go out are due to a loose flex connection. It's super easy to fix it. Take off the battery door. There are two T6 screws. Take them out and pop off the bottom of the phone. There are two flex cables: one for the keypad, the other for the screen. Connect the flat cable (screen cable) first. Then connect the bent (keypad) cable. Put back together. Voila.