Super Talent: USB 2.0 3.5" HDD Enclosure Black (DSSTUS04) Drive Case Logo

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Peter Welch Posted on May 31, 2017

Accessing drive enclosure

I have a SuperTalent drive enclosure (silver)that claims to contain a 3.5" hard disk drive. The drive is recognized when the USB connector is plugged into my PC, but disk management shows "no media". I would like to open the enclosure and remove the 3.5" drive for possible data recovery using the IDE interface. Can't figure out how to open the drive, although there is a slot on the rear of the enclosure with a padlock symbol containing the letter "K". Any advice would be appreciated.

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  • 107 Answers
  • Posted on May 20, 2014

SOURCE: usb disk not recognized

Check on other PC to see if it will recognize the USB drive. If not recognize the drive is most likely damaged beyond recovery.


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Related Questions:


Does not recognize the hard drive

First unplug USB, You can try restarting your pc, power on the external hard drive, then plug it into the PC, windows should see it, if not try below.

If you computer or laptop has USB 2.0 or 3.0 ports you do not need a driver, it in windows.

Try this- Right click on my computer
You should see your ext hard drive under the list.
Right click on it, and choose CHANGE DRIVE LETTER
Choose anything, but I recommand something higher than F.

Where can i find firmware of FEM32GFDL supertalent ssd?my dell inspiron mini is very slow after i install the supertalent drive

you can find the latest firmware for your device here

My computer is not able to detect hard disk of western digital make. I don't want to lose data already stored in that.

Is the hard drive the primary hard drive with windows on it? Or is it a second hard drive on the system? If it is a primary hard drive and the computer can't recognize it, I recommend plugging it in to a different computer through a USB hard drive enclosure, you may be able to access the information on it by doing this. But if the drive is going bad, accessing the information is going to be a pain almost no matter what. You may also be able to go into the command prompt (start > all programs > accessories > cmd) and run chkdsk /r driveletter:

I've bougth a Verbatim Hard Drive USB 2.0 750GB 2 years ago. I've used it until yesterday. Now my pc can't recognize the device. "unknown device". How can I solve the problem or how can I...

An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: for a "no data - no charge guarantee".

My computer does not recognize the external hard drive. Hard drive makes grounding sound

Sorry, the hard disk inside your external enclosure has suffered a mechanical failure and died. It's unfixable so take it out of the enclosure and replace it.

My external hdd from bytec is not recognized by my computer. What shall I do?

Try to use direct connection to your computer. Using IDE cable.
If your comp can detect, means your external casing problem.
If not detect, your hard disk problem


Western Digital My Book 1000 gb not working

This is a common problem with the WD external hard drives suddenly not working. If the computer does not recognize the device anymore, then there is a problem with the WD's hard disk enclosure (not the hard disk inside). If this is under warranty, you can bring it back to the store and ask for a replacement of the enclosure ONLY; then put there your existing 1000 GB hard disk that's inside the faulty WD external.

If its no longer under warranty, you need to take out the hard disk inside the WD enclosure and mount it to a desktop computer or place in another vacant hard disk external enclosure.

500 GB Fantom Drive not recognized on either of my Macs. Tried Firewire and usb; blinking light turns to steady red.Worked fine for about 2-3 years.

The symptoms don't look too good. Looks like the host controller is querying the hard disk (blink) and not liking the answer - or lack thereof (red).

It looks like the internal disk is defective. Sometimes the disk can be (possibly partially) recovered by disassembling the enclosure and mounting it in another enclosure or directly inside a compatible desktop PC.


Have you looked both in Device Manager and in Disk Management?
Have you tried plugging your external hard drive into another computer?  
If it isn't recognized on multiple computers, then you are probably experiencing a hardware failure.  
There are a variety of things that can malfunction on your external hard drive:

1) The USB cable - Have you tried switching the USB cable? 
2) The external hard drive casing 
3)  The hard drive itself 

If your hard drive casing has malfunctioned, then retrieving your data is as simple as putting the hard drive inside another hard drive enclosure.  Hard drive enclosures are available at any local computer store, and also available on our website.  Make sure to get the right size enclosure.  The I250HD35 has a 3.5" Hard Drive inside it, which is a standard desktop hard drive.

If you put your hard drive in another enclosure and it still won't show up on any of your computers, then your best bet at retrieving your data is to contact a data recovery specialist.   After you have retrieved your data, we will replace your unit if you are still within the warranty period. For specific warranty and replacement information, go to and click on Support.
Have a nice day, 
I/O Magic Technical Support


My Computer doesn't recognize Ion 320 GB Harddrive

Well if its lighting up, then the drive is receiving power, or the enclosure atleast. Forget that case, extract the drive, and seek out something more reliable and more solid. Preferably an aluminum enclosure with no fan.

seek out Weibetech.
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