What should I do to solve my problem? This is the problem: The power juicer showed problems once disassembled (it came assembled). There screw peg is surrounded by one white and one orange rings, which serve as base for the adjustment of the blade. Well, they are damaged, the juicer makes a terrible noise when you try to operate it and it simply doesn't look right. I was only able to use the juicer once. I bought my juicer through MyGear and Amazon. I have sent several complaints about the problem but they never satisfied my request of replacing the damaged parts.
I have the same problem but no such luck in resolving through customer service for free as suggested. I was told unless the purchaser purchased the extended warranty, the standard was 60 days only.
They were able to provide a complete new base for a tax total of $49.99 inclusive of shipping. This is not such a bad deal relative to purchasing a new one.
If I were to buy one new today though, I think I would research an alternative product since this design is flawed and they obviously are not interested in solving it and producing happy customers.
I am certain there are others that produce a good machine and will stand behind their designs. My internet research revealed many people suffering from this same problem.
I had the customer service rep review this page and thread with me while on the phone and he did not seem to care a whole lot. He further stated that the threaded white piece is not available as a replacement part; only the entire base as priced above.
So anyone researching to purchase a Jack Lalanne power juicer take note of how they stand behind faulty or flawed designs. They are not fully commited to the "outstanding last a life time product" like their marketing implys.
Darwyn
Posted on Aug 09, 2008
See the other message about damaged screw peg. there are a couple solutions there.
Posted on Jan 07, 2008
Same problem here. Bought a donor unit at a thrift store for $9.00, got it home and found it also has a broken screw peg. Wasted another $9.00 on this thing. The part is probably a $5.00 part although it is difficult to replace. Bad design, no replacement parts available equals a disposable appliance. 21st century economy here, filling our landfills with Chinese junk. Stay away from this pile of garbage.
Posted on Dec 14, 2015
I borrowed the Jack Lalanne power juicer, From a friend who said they only used it once. The second time I used it the screw peg fell apart. I didn't want to give it back broken. I called this number I found on the net, Phone: 1 (973) 287-5150 They said I would have to buy the whole base for $49.99. http://www.powerjuicer.com/power-juicer-customer-care.php
So I have glued the screw parts that I found with Goop the best glue I've found for this type of thing. I'm not sure how long it will hold but so far so good. I'm going to look for a Jack Lalanne power juicer for parts. By the way this juicer is so old they discontinued it and the part number no longer show up on there computer for parts. If anyone want to sale a base with a good screw peg for parts I'm in the market for one. Thanks.
Posted on Jun 26, 2013
Buy a acme made in usa. Same problem with china made juicer can't get the most needed part. Will not buy this again.
Posted on Jul 01, 2011
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I have taken off the entire screw plug base. Where do I get a replacement. I surely don't want to buy another juicer.
Thanks, Gary Baura, [email protected]
the screw peg has broken off; it is too short now to use the filter screen and the blade- where do I get a replacement for the entire white plastic piece with the threaded screw peg on it??
My power juicer has threads deteriorated to the point of being unusable. This happened over several uses. Basically, it is not possible to secure the cutting blade any longer, making the unit useless.
If I could get a new set of threads, and a way to attach them, this could be fixed, but I am not sure how.
Jeff, Woodland, CA
[email protected]
I had the same problem, but I forgot about that orange colored tool that came with the apparatus. You need to stick that orange colored tool in the two little holes (next to the 3 screws) in the blade and spin counter clockwise while holding the rim of the blade.
I have the same problem as the other guys. Where do you find parts? Thanks.
Had the same problem. I contacted customer service at the number below and shipped a replacement base free.
Power Juicer Customer Service:
Customer Service hours Monday - Friday at 8:00 am till 9:00 pm Eastern Standard Time
Customer Service hours Saturday - Sunday at 9:00 am till 5:00 pm Eastern Standard Time
Phone: 1 (973) 287-5150
For further assistance in spanish call : (973) 287-5175
Para ayuda in español llame al : (973) 287-5175
I have a problem with the base of the Jack Lalanne Classic juicer. The centre white ring of the base to which I attach the blade (by spinning the blade) has chipped at its tip and now I cannot attach the blade to the base. Please let me know how can I fix this problem. Appreciate all ur help.
Thanks.
We just got off the phone with customer service with the same problem This is our second Jack Lalanne juicer that ended with the same problem. We won't buy another and customer service had no solution for us other than a 49.99 motor. Good bye Jack Lalanne Juicer.
Jack LaLanne Power Juicer No. E211027
The little white plastic screw broke and the machine will not run when I try to put the orange seive on it.
I have this same problem with my Jack lalanne's juicer very well new use twice Smt
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