Sub freaking out! :-(

HA!! This is what JBL customer support said (in 2 different e-mails)

E-mail #1:

Good afternoon and thank you for your inquiry. I can understand your
concern. It's possible the power amp may be the issue. Depending on
the serial number of your sub, it's possible it cannot be repaired.
Unfortunately, if your serial number begins with "AM" or a number, it
cannot be serviced. The company that manufactures the amplifier
assembly's main Power Amp Module is no longer in business. Because of
this, they are no longer able to supply us with the main part of the
amplifier assembly. However, if your serial number begins with a "HA"
it can be serviced. If this is the case, please reply to this email
with your zip code and I can locate the nearest service center in your
area.

The serial number is printed on a white label on the back of the
subwoofer near the ac cord.

I hope this helps.

Best Regards,
Vu Le
Internet Support Specialist



E-mail #2 (after I prodded for more information on the exact problem):

The issue could be the power amp itself. However, it is very hard to
tell what the actual problem is without physically testing the unit.
It's possible the issue can also be with a small resistor.

I hope this helps.

Best Regards,
Vu Le
Internet Support Specialist

When I called the service center, it's going to be $50 just for them to take it in the door and if it's the amp, which it most likely is, it will be $65/hr labor plus parts. I'm probably going to replace the amp myself (you can order replacements pretty cheap).

GOOD LUCK!! HA!! This is what JBL customer support said (in 2 different e-mails) E-mail #1: Good afternoon and thank you for your inquiry. I can understand your concern. It's possible the power amp may be the issue. Depending on the serial number of your sub, it's possible it cannot be repaired. Unfortunately, if your serial number begins with "AM" or a number, it cannot be serviced. The company that manufactures the amplifier assembly's main Power Amp Module is no longer in business. Because of this, they are no longer able to supply us with the main part of the amplifier assembly. However, if your serial number begins with a "HA" it can be serviced. If this is the case, please reply to this email with your zip code and I can locate the nearest service center in your area. The serial number is printed on a white label on the back of the subwoofer near the ac cord. I hope this helps. Best Regards, Vu Le Internet Support Specialist E-mail #2 (after I prodded for more information on the exact problem): The issue could be the power amp itself. However, it is very hard to tell what the actual problem is without physically testing the unit. It's possible the issue can also be with a small resistor. I hope this helps. Best Regards, Vu Le Internet Support Specialist When I called the service center, it's going to be $50 just for them to take it in the door and if it's the amp, which it most likely is, it will be $65/hr labor plus parts. I'm probably going to replace the amp myself (you can order replacements pretty cheap). GOOD LUCK!!