Hi, I have a basically new H10 iRiver and it has been working quite fine until last night. I went to turn it on and it comes up and says "initialising, please wait" and then it just sits there for even 30 minutes or more. I tried reseting it with the reset function but same result. Then I tried plugging it in to the PC but it just said "no connection made" etc. Can somebody please help??
If you haven't already I would try an emergency connect.
-First perform a standard reset as you did before (press rear button for 20GB or disconnect & reconnect the battery for the 5/6GB versions).
-Leave the unit turned off, but connect it to your computer's USB port.
-Hold down the "o" button and then press the power button for a second to power on the device.
-Do not release the "o" button until you see a message such as "emergency connect" or "mass storage" on the player screen. I beleive the message has changed with firmware versions, but it should be something similar.
-If this works it should be detected by your computer as an external drive. You should have access to the files.
-I would remove all music files from the device and then use the iriver plus software to restore system files.
-If you manage to get to this point I would install the newest firmware available for your model of H10, found at the iriver site. The newest firmware adds a lot of functionality, speeds up player response significantly, and fixes many bugs as well.
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Try plugging in usb with the H10 turned off. Now, press the select button (with the round symbol on it) while turning the H10 on. This starts the player in 'emergency mode' and should be recognized by XP
Try this: disconnect the player from the computer, turn it off,hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Heat = bad = kills electronics. Every Mp3 player gets hot when you use it, but some get unreasonably hot because there is a piece of defective hardware.
Try the soft fixes first though - remove and reinsert the batteries, check for firmware upgrades from iRiver's website (their site is full of good information), and use any repair/recovery tool that IRiver suggests.
Most likely, though, this Mp3 player is seeing its last days. There is no repair service for such a problem that would cost less than a new Mp3 player.
Hi StevieB Try following.1/Prepare a handy tool (straightened paper clip) to insert into "reset" hole atop of H10 2/gently insert tool into reset hole and feel a click 3/ turn on H10 if this works great 4/if H10 continues to jam lock up then it may require reloading firmware sounds complicated but easy steps available chk iRiver support website