Toshiba says:
Information for Owners of Toshiba SD-3980 and SD-K750 DVD Players
To ensure the satisfaction of our customers and to maintain the
integrity and quality of our products, Toshiba America Consumer
Products, L.L.C. is issuing an important product update. This is not a
safety issue.
Toshiba is committed to customer service and to continuously
improving the quality of its products. It has come to our attention
that certain DVD players bearing the model numbers SD-3980 and SD-K750
may at some point in their life stop playing discs due to a component
part failure. In such case, the error message "bad" will be shown on
the unit's display. Affected units will have "SU2" at the end of the
model name (e.g., SD-3980-SU2), which can be found on the back of the
unit.
If you own either of these models and experience the issue described
above, please contact Toshiba Customer Solutions at 1-800-631-3811 for
information on how to obtain a replacement unit.
To ensure the satisfaction of our customers and to maintain the
integrity and quality of our products, Toshiba America Consumer
Products, L.L.C. is issuing an important product update. This is not a
safety issue. 
Player was working fine, then all of a sudden it didn't. I get a disc error reading on discs that work on my other standard player. If the lens is bad, how and where do I take it to get a new lens installed. Took it back to Best Buy, but they claimed they could not repair it. Said their computer listed it as "unrepairable". So, does that mean I have to buy a new one. Thanks. Marti1935.
×