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I suspect something is stuck inside the video tape slot. The video tape player will need to be opened to determine if something is stuck inside.
Years ago, when my niece's son was a toddler, my niece and her son were going to visit me, so I child proofed my home, including installing covers to all of the electric outlets which were in "toddler range." After they left, I was unable to insert a video tape in my machine. I took it to a business to have the machine repaired. The repair technician found an electric outlet cover had been inserted in the video tape slot and that blocked any video tape from being inserted.
If you can, with a flashlight, open the flap of the video tape slot and peer inside. Perhaps you can see some foreign object which might have been pushed inside.
You can chose to remove the video tape player cover yourself (ignoring the "do not open" warnings which may be printed on it) to see if something is stuck inside, or you can take it to a TV / Video repair business and pay to have the video tape player checked out (and perhaps repaired, if needed.)
The solution to the problem comes from recognizing the type of transport the unit uses. This can be discovered by looking at the working side or by a person who has some experience working on these. Chances are there is a stuck flywheel assist mechanism and just because the belts are no broken or not turned to goo, that does not mean they are good. Also does the capstan motor turn? If it does not, there is no way the mechanism can right itself and that might mean a new capstan motor. Dual cassette decks were built for profit not for a long lasting unit- that is why the thrift shops should be full of them and why most of them will not work.
The take-up reel should remove the slack from the tape. Try looking around that area for anything wrong. If it wasn't a new machine I would suggest a lot of things, but the only thing I can think of is either something got damaged in transit or a foreign object is in somewhere.
I don't know anything about the "eats tapes". You can take out your tape fairly easily thought. All you need to do is unscrew screws on the left and right side of unit remove the cover use a flat head screw driver to gently push down on a white lever on the side of the drive mechanism while pushing the eject button
Both these error codes indicate a problem with the supply reel motor. The first code (02-058) indicates that the reel motor is drawing too much current, which could be caused by a bad motor, defective driver circuit, or even a bad tape. The second code (02-803) indicates tape slack, caused by the defective supply reel motor. FIRST thing to check would be a possible bad tape. Try different tapes and see if the problem persists. If it does, it may be time to find a technician.
place the supply side of the corr. tape on the black unit on the left side of the printhead. if there is a orange thing already on it, pull it off. it is the remains of the old tape. put the tape in the black guide next to the cardholder giving it a 1/2 turn clockwise so that the DULL side of the tape is facing towards the paper. then the tape goes between the 2 metal "fingers" and the card holder and into the black guide at the right, then put the other part of the corr. tape spool on the post on the right side of the machine and turn it until the slack is taken up and the working part of the tape is in the center of the cardholder
Excess tape slack and the drives are not able to correct due to age/ lack of service. See if you can get the cover off and verify that the machine is at least trying to shuttle the tape. If that's the case, the idlers need to be replaced...accordianman
It may need to be cleaned. Mechanical problems are one of the big problems with VCRs they use alot of mechanical moving parts and play for so long they fail. Plastic parts dont help much either. The pinch roller takes up the slack and is usualy the part that fails first because it constantly runs along the tape and builds a coating on the rubber so it doesnt grip the tape and pull it back into the cassette. If its not pulling the tape back in then it hangs up inside and you cant get the tape out. Fastforward uses the reels to pull the tape not so much the roller.
Try and stop 2 times then fast forward then eject the tape. Try and eject the tape while its fastforwarding so it doesnt do anything else.
Sometimes machines will unload after its been in fastforwad a while then it will eject. You will hear a change in the sound when it unloads, you can hear the mechanical arms move the tape in and out of the cassette. Thats when you eject it. You cant really clean it till you get the tape out.
YOu can clean the pinch roller with fingernail polish or paint remover. It is a wheel inside it looks like a black tire. It pinches the tape against the capstan arm this is why it developes a film or a shine on the rubber making it slip.