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Kevin Dixon Posted on Nov 17, 2006

Onkyo DV-CP702 will not load any disks!

Hey, Maybe one of you guys or gals can help me out. I have had this thing in the shop twice now for the same problem of disks not loading. 1st time they gave me a new player, 2nd time they sent it off and repaired it. Now I'm out of warranty and they want and arm and a leg to look at it. I told them they couldn't get it right the 1st time so I wasn't gonna pay for another guess at fixing the problem. So I load the disk and it starts to spin and then it just stops and says no disk. I removed the top to have a look and the darn thing starts playing. 5 minutes later its back to the same thing again. It just refuses to load. I noticed a loading mechanism that looked as if it could be adjusted or replaced. Any suggestions on this before it gets trashed. I hate to do it because its not even 2 yrs old yet. And by the way my 2 yr old is screaming for her disney movies! Thanks

  • 6 more comments 
  • captphil Feb 15, 2008

    My problem is similar. The cp702 plays CD's fine but when I put in a DVD it cycles through all the disk trays then say's no disk.

  • nywny101 Dec 26, 2008

    having the same problem- the dvd's will not load. tried everything to correct the problem- and nothing. it is nothing junk. one would think you are buying something decent- not the case. never buy this brand again.

  • crscottjr Jan 31, 2009

    exact same problem. tried reset procedure. it didn't work. initialize procedure in the manual doesn't work. it tells you to press the standby/on button while holding down the stop button. the only problem is the standby an on buttons are two different buttons and the procedure doesn't work with either one.

  • nurseshawn Feb 03, 2009

    Exact same problem. Started with the first one I purchased, returned it and got a second one. Then it started to no load DVD's but would load CD's. Now, it just cycles through all 6 dvd's and then says "no disc".

  • Anonymous May 24, 2009

    I have the same problem, put in a dvd and it cycles through until the message comes up No Disk. I had my player for about 2 years before it crapped out.

  • Anonymous Jan 22, 2013

    Read page 46 of the manual, I did what it said and fixed the problem

  • Ralph Gebes
    Ralph Gebes Mar 05, 2019

    I tried page 46 and did fix the problem. Disc does not spin.

  • Michael Martinez Dec 02, 2022

    My player is having trouble even Resetting. I popped my hood and found that it can play discs if I give the drive motor a preemptive start spin. Then I found this testimony that it may be a tired motor that needs to be replaced.

    This chap was able to get his going with a simple motor replacement. I am going to try this remedy too.


1 Answer



Look at page 46 of the manual for reset or initialzation.

  • Anonymous Jan 22, 2013

    I read page 46 and did what it said, BAM working great again, Thanks


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Onkyo DV-CP702 will not load any disks!


Yes, it may be a mechanical misalignment. You may be able to find a way to readjust the tray, etc., but probably the focusing of the laser diode needs reset. For a dvd player this old, you are lucky to the extreme that it still works at all.

Any dvd player over two years of age that needs major repair should be replaced as the cost of repairs will be greater than the cost of a new set! Sad but true. You will not be able to get the focus adjustment done for less than $50!

So, my strong advice is to get a new dvd player.


Does the player make squealing noises or is it totally quiet? Squealing noises may indicate that the player is trying to synchronize with the disc but can't due to an obstruction on the lens or in the laser path inside the pickup or a defect in the pickup. This can also be caused by an intermittent signal problem due to a faulty ribbon cable.

Totally silent means that the photo sensor is not getting any usable input from the laser at all, meaning that the pickup is "blind" for lack of a better word.
This can be caused by an obstruction of the beam by foreign matter on the lens or inside the pickup all the way to a marginal or failed laser diode and/or photosensor array. This can also be caused by a bad ribbon cable with one or more severed traces.

You could try to clean the optics. This is the most common malfunction as far as i know in all disc players. It would involve taking the cover off and finding a way to expose the lense, and then cleaning it with a very gentle brush. some players have a cover for the lense that swings to the side during playing, this greatly reduces the chance of dust accumulating, but its still worth the try.

If you actually see dust on the lense, then its just that simple. clean, close, play.

It may also be worth your while to check on the small shafting that guides the carriage of the laser pickup. Dirt, grome, dust and solidified lubricant can cause stoppage of the carriage and the laser eye then fails to read the next track. Please refer to the image below.


Please don't forget to rate the solution.

I have an Onkyo DV-CP702 DVD changer. The remote stopped working, I've tried two remotes. I imagine I'll need to replace the IR sensor in the player...any ideas?

Hello Chris, did you test if the remote cotroles emit?
to test take the cell phone, put it in camera mode and point the transmitter of the remote control at the camera and press the buttons, every time you press you should see a light on the transmitter of the remote control, if you do not see it, the remote control, it does not work
There would be another test to perform, only if you have an Onkio Receiver, with control output on the back panel, if you have it, you have to place a 3.5 mm Miniplug cable to the 3.5 mm Miniplug, from the DVD player to the the Receiver, this can be seen on page 19 of the user manual of your Onkyo DV-CP702 DVD, with this connection you use the remote control of the Receiver to control the DVD
I hope you can solve the problem
Greetings Franco Dosil

Hola Chris, probo si los cotroles remotos emiten?
para probar tome el celular, pongalo en modo camara y apunte el emisor del control remoto a la camara y presione los botones, cada vez que presione tendria que ver una luz en el emisor del control remoto, si no la ve, el control remoto, no funciona
Habria otra prueba para realizar, solamente si usted tiene un Receiver Onkio, con salida de control en el panel posterior, si lo tiene, tiene que colocar un cable Miniplug 3,5 mm a Miniplug 3,5 mm, desde el reproductor de DVD hasta el Receiver, esto lo puede ver en la pagina 19 del manual de usuario de su Onkyo DV-CP702 DVD, con esta conexion usa el control remoto del Receiver para controlar el DVD
Espero que pueda solucionar el problema
Saludos Franco Dosil


Have lost the remote control to onkyo dv cp702. Would like to access the random option.

You can get a substitute remote (the original remote is no longer available) at
Let me know if you have any other problems or questions.Please rate this solution. Thanks.

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These may help you.

I have an Onkyo DV-CP702 and it keeps saying I have a mechanical error. I thought a disc was stuck, so I followed your tips and took off the top and indeed, there were 2 discs stuck. I took them out, but...

The loading mechanism is out of timing and needs to be rebuilt. This is a fairly strightforward procedure if you have the manual as there is a sequence and alignment procedure for this. No parts are required in most cases. This unit should go to a service station. If you attempt this and are not aligned correctly, it is possible to damage the optics assembly.


DVD/TV Problem with TX-LR552

Did you change your TV input to DVD as well?
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