Question about SanDisk Sansa e140 MP3 Player

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Can't download new songs

I was able to download all my songs the first time but the second time I tried downloading new songs, the pc won't read my mp3 player. It says "One of the usb devices attached to this computer has malfunctioned, and Windows does not recognize it." I tried the troubleshooting but the usb port works fine with my flash drive and other items. I reconnected my mp3 more than a couple of times and still nothing. I just wanted to update with new songs and I am stuck with all the original songs I downloaded months ago. Help me please

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  • Anonymous Jan 08, 2008

    i'm having the same problems.
    i downloaded the sandisk firmware as
    well as the Creative Music Player (Mass Storage Series) Plugin 5.01.07
    for Creative MediaSource 5 Player/Organizer. i run it and it asks me if
    i have media source. do i have to find an older one?
    so the wizard doesn't go through.

  • Anonymous Feb 01, 2008

    I tried putting the songs on there but there not downloading.



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I'm having the same problems.
i downloaded the sandisk firmware as well as the Creative Music Player (Mass Storage Series) Plugin 5.01.07 for Creative MediaSource 5 Player/Organizer. i run it and it asks me if i have media source. do i have to find an older one?
so the wizard doesn't go through.

Posted on Jan 08, 2008


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You should be able to get back to normal by putting your device through recovery mode. I've had to do this myself, and it worked well. Read all the way through this before you do anything, to make sure your comfortable with the process. You'll also want to make sure you've got a fresh battery in your don't want it running out of juice in the middle of this! There are two files you need to download: First, go to the SanDisk website and download the firmware update file for your player. The next file is a device driver that your computer will need to recognize your device while in recovery mode (Again, I've done this myself, and it worked great). Go to, click on the "Support" tab at the top, and select your region and language. In the "downloads" area, it asks you to select your device. Select "MP3 players", then "MuVo", then "MuVo TX FM". I know this is not the device you have, but they use the same chipset, and the drivers are also the same. Once you've entered your Operating system and language, download the "Creative Mass Storage Driver" file and run the installation wizzard. The next step is to put your player into "Recovery Mode." To do this, attach the USB cable to the player, but not yet to the computer. Push and hold the power button on the player while you connect the USB cable to your computer, and keep holding the button until your computer says it has "located a device in recovery mode." After that, you just need to run the Firmware update you downloaded from SanDisk, and you're all set. Just so you know, the firmware update WILL format your player. To be safe, take out your SD card (if you're using one), although it probably wouldn't be affected. Hope this helps you!

Posted on May 14, 2007

  • Douglas Mason May 14, 2007

    Also, you ALWAYS want to make sure you don't just pull the plug on a USB device after you've used it. In Windows XP, whenever you plug in a USB device, an icon shows up in your "Quick Launch" toolbar called "safely remove hardware." You should familiarize yourself with how to use this, because you can wreak havoc on your system if you don't.



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