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My u10 freezes on the opening screen

Hi my Iriver u10 keeps freezing on the opening screen and i have tried reseting it but it just goes back to the same opening screen. I have tried many times to run the battery down and recharge it but still the same. Please HELP M.Dempsey

Posted by Mike Dempsey on

  • 6 more comments 
  • Falesafe Nov 14, 2007

    Same problem, mine freezes on startup and nothing i have tried fixes the problem.

  • kkpin Nov 18, 2007

    same problem!!!!

  • Anonymous Nov 21, 2007

    I also got the same problem

  • Anonymous Dec 16, 2007

    i have got the same problem. please give a solution

  • dexwise Dec 17, 2007

    Exactly the same problem. Was happy with it B4, but now I wished I shelled out a bit more and bought an ipod!

  • karthick123 Feb 03, 2008

    I too have the same problem.The situation is even worse as my iriver is not even detected by my computer. Is there a solution to this problem or not?.

    Some one please give me a reply.

  • Anonymous Mar 05, 2008

    Same problem here. I start it up and it loads up to the screen that displays the firmware and version, but stops there. All the buttons are non responsive and my computer also does not detect it. If I hit the reset button, as someone previously stated, it just runs through its startup routine and stops at the firmware screen. about the only thing I can do is charge it.

  • Anonymous Apr 04, 2008

    IRiver is useless in this matter and offers zero support. I wound up taking my friend's son's IRiver which had a bad screen and my daughter's frozen IRiver and made one working unit from the two defective ones.

    This is a bug in the product and IRiver should offer a solution, even at a small cost. I loved their products but this experience has really soured my opinion on their product.



2 Answers


Im exactly the same, i thought i'd got my money's worth, PAH!!

Posted on Mar 22, 2008



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On mine the screen sometimes blanks out. I would be nice if the folks at iriver would be willing to sell just the board, that way an end user could just open it up, replace the board, hook it up to their screen and battery and be back in business.

So I am looking to pick up a cheap iriver u10/clix and one that freezes would suite my needs. So its not a great solution, but you could put your frozen iriver up on eBay and see if someone would be interested in buying it for parts. You probably wouldn't get much for it, but it would be better than nothing. I would leave my email address on here if anyone was interested, but I am not sure if I am allowed to.

Posted on Apr 04, 2008


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You need to reset and format your player. To reset your player, just take the battery off for a couple of minutes and then re-attach it. To format your iRiver, run iriver plus (2) -> Option -> Portable Device Initialization. Hope this helps!

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