Canon Pixma iP6600D InkJet Photo Printer Logo
Lucy Clemson Posted on Nov 15, 2006
Answered by a Fixya Expert

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Error 5100 - what does this mean?

I've just replaced the cartridges on my Canon Pixma ip6600D, and it is printing with a shadow, as if the heads are not aligned. I have done the auto head align and manual head align, but it prints out one page before displaying "Error 5100" - does anyone know what this is, and more importantly how I can fix it please? Grateful for any help. Thanks.

  • 3 more comments 
  • Lucy Clemson Nov 21, 2006

    Hi Dude,

    Thanks a lot for such a thorough and detailed response, it's much appreciated. We've followed your advice but things aren't looking good, so the pixma is going to have to go in for a service. It was only bought in April, so very disappointing. Thanks once again for your help, I'm very grateful in any case.

    Luza

  • Anonymous Dec 21, 2007

    Thank you Dude ... here I am over a year later with the same problem ... I tried switching it on and off first and now it makes a graunching noise so I have had to give up till I can get a technician.



    It was great to find the info./explanation there thanks Dude.



    Margaret

  • Anonymous Jan 04, 2008

    printing is not being done a service error comes 5100 yellow light green light simultaniously seen. new cartige inserted. Pl. find the solution

  • jlmusna Apr 27, 2008

    Problem started with (1) a continual error message that I had two of the same magenta cartridges installed (I didn't). At first, by opening and closing the top of the printer, the message would usually go away (eventually). Also, I replaced the magenta cartridge twice but the message continued. Finally, I used the "deep cleaning" function and replaced the magenta again and it worked for about 6 weeks. (No error code displayed at any time.) (2) Then, in the middle of printing, "Error 5100" displayed for the first time. All cartridges were removed and a through inspection and cleaning was done inside (no loose or missing parts inside). The printer makes a "griding" noise when the cartridge tray (empty or full) goes to the extreme left side. I assume the the second problem is a timing belt problem. I think that the printer is history.

  • Anonymous Aug 07, 2008

    Just reinstall you Printer Software and than install it again!
    This is the "error 5100"


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  • Posted on Nov 17, 2006
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Hi Luza, A 5100 error is a carriage problem. That means it could be the code strip, carriage assembly or logic board. First make sure nothing is keeping the print head from moving all the way across the printer. If the smallest thing blocks the head from going all the way across it will generate this error. You'll want to look hard for ANY obstructions anywhere. Throughly check the gears and rollers for obstructions too. Second the code strip (or timing strip) is the 1/4 inch plastic strip that runs across the printer and through the head carriage. It's got supports on both sides. If becomes dislodged it will generate this error. (it's got a tesnsion spring on one end) I have a feeling that is your problem. That somehow when you replaced the cartridges you may have dislodged the code strip. That might account for not being able to correctly align the print head too. Make sure it's straight, level and secure. Also make sure it's not dirty. Grease or dirt on the code strip can generate a 5100 error. You can clean it with a damp cloth (water) but be careful if your going to remove it from it's anchors. You can try cleaning the steele bar that the carriage runs across as well, but you'll have to lube it back up with a cloth dampened with some 3 in 1 oil or a light machine oil. If none of that works and your ABSOLUTLY SURE there is nothing in there blocking the printer then it must be either the carriage assembly or logic board. If either is the problem you're going to need service on the unit or a new printer. I hope this helps. Please let me know how you make out, Dude

  • Anonymous Nov 21, 2006

    Hi Luza,

    You're very welcome, I only wish it had helped!

    There was a time when ALL my good friends owned Compaq printers and if I saw another "Error 5100"...

    If you think of it when you get the printer back I'd be interested to know what the problem was. It might help me help someone else! ;-)

    If you ever need any other help just stop back, there are lots of helpful folks here!

    Dude

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Hi Luza,

A 5100 error is a carriage problem. That means it could be the code strip, carriage assembly or logic board.

First make sure nothing is keeping the print head from moving all the way across the printer. If the smallest thing blocks the head from going all the way across it will generate this error. You'll want to look hard for ANY obstructions anywhere. Throughly check the gears and rollers for obstructions too.

Second the code strip (or timing strip) is the 1/4 inch plastic strip that runs across the printer and through the head carriage. It's got supports on both sides. If becomes dislodged it will generate this error. (it's got a tesnsion spring on one end)

I have a feeling that is your problem. That somehow when you replaced the cartridges you may have dislodged the code strip. That might account for not being able to correctly align the print head too. Make sure it's straight, level and secure.

Also make sure it's not dirty. Grease or dirt on the code strip can generate a 5100 error. You can clean it with a damp cloth (water) but be careful if your going to remove it from it's anchors.

You can try cleaning the steele bar that the carriage runs across as well, but you'll have to lube it back up with a cloth dampened with some 3 in 1 oil or a light machine oil.

If none of that works and your ABSOLUTLY SURE there is nothing in there blocking the printer then it must be either the carriage assembly or logic board. If either is the problem you're going to need service on the unit or a new printer.

I hope this helps.

Please let me know how you make out,
Dude


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Anonymous

I solved my jlmusna, 4/27/08 problem (Error 5100) with an extremely through and careful cleaning of all of the areas where any printer ink was found inside the computer (even the printer cartridge areas). This took about an hour using denatured alcohol, clean, soft cloths and Q-tips. Once all of the ink was cleared off, the printer worked as it should. I haven't had any problem (or Error 5100) since. I didn,t have to reload my printer softeware.

A

Anonymous

I solved my jimusna, April 27, 2008 problem shown above (Error 5100) with an extremely through and careful cleaning of all of the areas where printer ink was found inside the printer. Once all of the ink was cleaned off, the printer worked as it should. I didn't have to reload my printer software and I haven't had a problem since.

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