Umax Astra 2400S Flatbed Scanner Logo

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Beth Rimmels Posted on Nov 15, 2006
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Error message 00004700h

My scanner was working fine one day, then the next when I tried to scan instead of going to the VistaScan software it it took me to a scanner test screen where I got this error message. I can find no information on what this error number indicates and I've checked all the connections to my scanner, unplugged them all, rebooted, plugged them in and rebooted again. Still nothing. Any ideas?

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  • Posted on Nov 15, 2006
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This souns like a memory error, where the scan is too large for the pc to cope as other programmes running have taken their peice of your RAM, other than that, uninstall the diver in Add/Remove programmes, disconnect scanner. Re-install driver and re connect scanner when prompted and see if the fault goes away. Please rate solution.

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Before we start, please make sure that you are logged in as the Administrator of the machine. If you have any Anti Virus software, or any other software that may interfere with the installation, then please close it out.

1. Insert the New "Vista Scan X" software CD, into the CD ROM drive.
If the installation does not start automatically, then please do the following:
  1. Go to Start
  2. Click on Run
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3. Now select your scanner model "4450", and click Install"

4. Now we are going to follow the Onscreen Instructions, so:
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  3. We are going to do a Typical Install, so click on "Next"
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5.The computer should install the drivers for the device automatically, if it does not then go to step 14 and proceed with the install. If the computer does not prompt you, then go to the next step.

6. Now go to:
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7. Click on "Start"

8. Go to the "Control Panel"

9. Double click on "System"
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10. Go to "Hardware" and click on it

11. Now go to "Device Manager" and open it up.

12. In Device Manager, go to "Imaging Devices"

13. Right Click on the Scanner listed, and click on "Update Drivers"

14. Select "Install from a list or specific location (Advanced)", and click "Next"

15. Select "Don't search, I will choose the drivers to install." and click "Next"

16. Now you should have two Astra 4450 USB scanners listed. One driver is digitally signed and the other is not. Please choose the one that is not digitally signed, which would be the second option and click "Next"

17. The computer will now give you a prompt that the software you are installing is has not passed Windows logo testing, so just click on "Continue Anyway"

18. Once the installation has finished, just click on "Finish".

19. Now go to:
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