The short cycle is only an option for Cottons. Make sure that you have set the desired program temp for a cotton cycle (95-30 degrees C). You should be able to select the Short cycle by pressing the button below the Soak light several times. (Note: this cycle is for small amounts of clothing which are lightly soiled - use less detergent (1/2 the amount for a full load).)
If it doesn't work when on the Cotton cycle, then the switch inside the control panel may be faulty.
The manual is available from Miele,
http://www.miele.co.uk/customer/OperatingInstructions.aspx . Enter the type of appliance and then scroll down the list. The direct link to the manual for the W310 is
http://www.miele.co.uk/Resources/OperatingInstructions/W%20310.pdf .
I hope this helps.
Cindy Wells
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