Creative Labs Zen MicroPhoto (8GB) possible faulty USB Cable ????

Hi, Have a pink 8Gb CL Zen Micro Photo since January. It has never given me any problems until yesterday. It charges and transfers files via a usb cable. I connect the usb cable to my laptop and to the MP3 player and one of 3 things happens : It charges once the battery if flat, powers up but gets stuck on the last song played; I can see the device driver but the Micro Photo software says the device is not connected; It does not charge atall A bubble appears on my laptop screen to say the device is not recognised and has malfunctioned. All very strange ! I have the latest service pack and firmware and tried to get it to work on my work PC but the same things happened. Do you think I should buy a new usb cable ??? Grateful for any help or advice you can offer. Tracy.

tucker07 Mar 26, 2008

I have the same problem with my MP3. my computer does not recognize the device and it keeps asking me to install the driver. i know my cable is working because my friends computer was able to recognize the device and i can charge it but it wint let me view my files. it's not even showing up in "my computer". I checked device manager and under "other devices" the device is listed but there is a question mark beside it.

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When I had that problem on my Zen I un-installed all the software and rebooted my system and reloaded the software. Not sure why it worked but it did.

Posted on Apr 25, 2008

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