My expandable handsets will only work after they have been placed on the main base to activate. When I carry them to another room and set them on the charger at any time they are no longer activated until I take them back to the main base. They will charge on the expanded base but the phone cannot be used until put back on the main base. I have four additional handsets and they all lose the activation when placed on their charger.
Kim - [email protected]
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Re: Expandable handsets lose activation:
USer manual requires,
full charge 16 hours for expandable handsets, then place in cradle ~20 seconds until 'ready' is displayed on the screen.
If power is lost the handset may have to be re-registered.
if the units are not fully charged when you register them the registration may be lost, can only suggest reversing the order, by fully charging the device then registering to see if the registration holds
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five handsets each will need to be properly adjusted. You may need to set the main handset to synchronize with the base unit plugged into the telephone wall jack and assign special configuration numbers to the other handsets in order to properly identify each one within a specified location. One handset left in the turned on mode may make it impossible to place calls with the any of the other handsets. This will continue until either the battery dies or fails on the handset or the phone is switched off and replaced in its charger for charging again. Synchronize the main handset by pressing the MENU button on the handset, then pressing the down button IN order to select the number you wish to assign to that handset. Repeating this process if you have already done so will greatly decrease the level of errors experienced with panasonic phones.
The handset for this unit registers automatically to the base. The main base sync with the handset but it does not respond. The handset that is not responding has a problem and should to be replaced. You can pick one up on eBay for a few bucks.
Check the line comming into the main handset base. Make sure it is not cracked or your cat hasn't chewed through it.LOL This sounds like the most likley solution. Try hooking the main phone line to an ordinary old fashioned touch tone phone with a wired handset and if that is working then the problem lies in the main base of your new phone. It could be as simple as reprogramming the base.
I found the 800 number to call, spoke to customer service, they gave me the suggestion of unplugging the base from the outlet, removing the batteries from the handset, wait 5 minutes and plug in and put in the batteries. Yes, that fixed it. And then the customer service technician called back later to see if it had worked. I thought that was above and beyond the call of duty. Certainly a good way to win customers!
There are a couple of things that may be the problem with this. First, are you sure that the handsets are compatable with the base you are trying to register them to? Second, how many handsets are currently registered to the base unit? You may be trying to register more handsets than the base can handle. and lastly, try doind the de-registration of the handset this way, press and hold the "End" key, while pressing the "End" key, also press the "#" key. The lcd should show two options, select "Base Unavailible" and confirm. The LCD on the handset should then say to place it in the base to register it. If that doesn't work, post with the results of trying the above steps and I will try to help you further.
If the handset has previously worked with the base - press the hangup button and the # key at the same time on the handset for five seconds and follow the prompts to deregister the handset. (System reset - deregister HS - which handset) It will tell you that the handset is deregistered. Then put the handset onto the base and it will register the handset.