Installation Woes! I have tried to get the green box UP101 box to install. I keep getting the message, There was a problem installing this hardware. An error occurred during installation of the device. The data is invalid. I have uninstalled the software, cleaned out the registry to be sure that there wasn't any residual junk causing the problem. I have tried any number of times and can't get it to work. Any help would be greatly appreciated. It seems that the USB is not being recognized. I have taken the device out and replugged it and nothing pops up though the device shows up in the hardware with the usual yellow exclamation mark.

your computer is asking for the reboot to delete some files cuz the installation failed so it will never working that way try the manual installation if you can dont use the auto-run disc
rather when it tells new hardware found click on it choose manually then select the files according to printer model

did u follow the installation instructions for the scanner, sounds like you may have missed a step or done the software installation incorrectly, there are ways around any problem like this, it all depends on what the operating system of your computer, so let me know if you can't get it right what operating system u have, also remember many many types of hardware get sold with software that is defective, so go to the Agfa product support site for the scanner and download the latest version of software

I have tried to set up this wireless printer on my laptop (windows vista basic). I run through installation and get message - installation complete and the green indicator light is fully on. When I try and print I get message Printer cannot communicate with computer - please turn on 'Enable Biodirectional Communication' in printer properties. I go to control panel/printer/propertie/ports/ and I see Enable Biodirectional communication - the box is grayed out and I cannot enable it. Any suggestions?

1. Right click on Mycomputer, select properties
2. Select hardware
3. Select Device manager
4. double click on the sound,volume and controller
5. if any yellow color pointed is displayed on any option then right click on the option and uninstall it
6. then select Action from the menu bar on the top and select scan for hardware changes

**** after doing this.. you can check the follwoing steps for trouble free ******

7. double click system device
8. if any yellow color pointed is displayed on any option then right click on the option and uninstall it
9. then select Action from the menu bar on the top and select scan for hardware changes
10. then it will start scanning your new hardware and ask for the installation drivers.

try starting windows in safe mode and by pressing f8 on startup and see if you can install it.. theres possibly a comnfligt with a program thats running

uninstall the printer completely and then try installing it back

I am trying to install ZSMC USB PC Camera (ZS211). When I tried
installing it in my Laptop (COMPAQ Presario V4000), i get message
Cannot Install this HArdware. There was a Probelm Installing this
hardware.

Print Cartridge(s) Missing
The following print cartridges appear to be missing, not detected, or incorrectly installed:
Cartridge on Right
Cartridge on Left

Kill Startup:
1. Reboot and keep hitting F8
2. Choose SAFE MODE and hit enter
3. Win Xp - Start - Run - MSCONFIG or if Vista Click Start - then in Start Search Box type is SYS and click System Configuration
4. Click on Startup Tab
5. Click Disable All
6. Click OK
7. Click Restart

You may have two problems (interrelated are always messy and it's easy to get confused).
First I suggest you address the USB problem...delete the device and restart your machine. Have the mobo cd handy. When the plug and play routine starts first try pointing it to everywhere but the CD...you may get lucky and find it at Microsoft or somewhere on your machine already.

Secondly use windows explorer and delete any folder that contained installation information about the "green box up101",

Next create a clean slate...by this (and you may think it's unnecessary) first run either AVG or Avast on your entire computer, next get rid of malware and even some trojans not detectable by these programs...use SPYBOT, next use Ccleaner to both get rid of junk and registry leftovers...use both the application and windows cleaning functions (don't check the uninstall box section or uncheck if it's checked), next try Wise Registry cleaner (just fix the green items). Now run a thorough scandisk. All the programs are free off the net....cnet downloads or freewarefiles as example locations. Why did I put you through all of this....because if it doesn't work when you now attempt to reinstall we at least know that other stuff is not doing to you.

This process should result in success unless the hardware is bad....(doubtful based on what you have stated). Hope this helps....have fun for a couple of hours and don't stay awake for the thorough scandisk process. Tango.