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take it back for a warranty exchange after you check that the thermostat setting is on steam
distilled water is recommended for irons
bottled water ( filtered water) and tap water is the same product and will have minerals and contaminates that affect irons
fill water chamber with vinegar and let it sit for 24 hours. empty vinegar - fill with distilled water - turn on and press the steam button to clean the holes in the plate of mineral deposits which accumulate from using tap water. after a few shots of steam all should be clear - empty and refill with distilled water and it should be good to go.
Put in as much white vinegar as possible and then turn iron on. Let it stay on for about 30 minutes the try the steam button. Once the steam button begins to work empty the vingar an fill with distilled water to rinse. You'll need to rinse several times to get all of the vinegar out.
You can use ordinary white vinegar. Use about 1/4 cup or so mixed with 2 cups water. Fill iron with this solution and operate it at full steam setting(high as possible) Set a folded towel(may want to use an old one)iron on the towel and operate the steam device until all the liquid is gone. This may clear some of the scale build up. There are Generic brands available at the stores made especially for irons, but vinegar is the most enviro friendly and is cheap.
The steam irons I have see have a separate button to allow water from the reservoir to enter the steam chamber. This button latches down for steam and you unlatch it for dry. Also, there is a temperature range on the temp dial for steam.
The reservoir must have water in it for the iron to make steam. If calcium from the water has built up on the reservoir valve, it may prevent the water from entering the steam chamber. Straight white vinegar instead of water may help.