I have a 4 year old X5 that I've been using on and off, and lately have been using heavily. All of a sudden, it's stopped powering up. I thought it was just a dead battery so I charged it (and the orange light came on, and eventually the green light just like always). Still no luck in getting it to power up, even with the thing plugged directly into the wall. Is it that the main battery finally crapped out on me, or might it be something more serious? (everything on it is original hardware, including the battery)
Thanks in advance!
Hold down the power button and push the reset button. Then select the corresponding cancel button (unless you want to loose everything. If that doesn't work, pull the battery and the backup battery. You will loose everything but it might bring it back to life.
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The running capacitor finally died. I used to be their factory service tech. You can change it easily by removing the back knob and the handle. The screws are under the silver buttons. The capacitor looks like a 3/4 x 1 1/4' tube with a small nib sticking out each end.
Aye, laddy, you've done all that's humanly possible to make it work with
no success (I'm a doctor, Jim, not a miracle worker!*). Yer only
recourse is to get Plantronics to replace it. You mention "just over 1
year old." If yer within 12-13 months, call Plantronics at 800-544-4660 x5 x5538 for warranty replacement.
It appears that these units have a history of defectiveness. I bought one in late 2010 and it pooped early 2012. If the model is still made, buy a new one, return the defective one in the new unit's packing materials for a refund. Or keep the second (new) unit as a back-up, because the new (first) one may just fail again a short while later.
Best suggestion at this time is to have an Authorized SAECO Service Center check your machine. Contact Saeco USA Inc. to located a Service Center near you at 800-933-7876 (toll-free), ask for customer support, or contact SAECO via e-mail at : [email protected]