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The Kitchenaid food processors have a few safety features implimented. If the unit is not assembled properly, this may prevent the unit from turning on. I am thinking this is an issue of assembly because the light is on, so the unit is definitely getting power.
Proper assembly is below:
If it isn't all ready, please disassemble the entire unit. This means removing the blade and/or disc, blade, removing work bowl, work bowl lid, and blade.
Start by placing the work bowl onto the motor base. The work bowl handle should be facing at 9 o'clock, which is out to your left. Rotate the handle downward until it locks in at the 6 o'clock position, which will lock over the center of the button panel.
Repeat the process with the work bowl lid. The blade does not need to be present for the motor to engage, if this is an assembly issue.
The Kitchenaid food choppers have a few safety features implimented. If the unit is not assembled
properly, this may prevent the unit from turning on. Proper assembly is
below:
If it isn't all ready, please disassemble the entire unit. This means removing work bowl, work bowl
lid, and blade.
Start by placing the work bowl onto the motor base. The work bowl
handle should be facing at 9 o'clock, which is out to your left. Rotate
the handle downward until it locks in at the 6 o'clock position, which
will lock over the center of the button panel.
Repeat the process with the work bowl lid. The blade does not need to
be present for the motor to engage, if this is an assembly issue.
I work for Black and Decker customer support. Our customer service phone number is 1-800-231-9786.
Please call the number above so that we can determine the availability of the part you require. The part would only be available from Black and Decker at the above number.
While this doesn't actually solve your problem, I hope the information
allows you to make an informed decision as to how to proceed from here.
Please let me know if I can be of further assistance.
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