Question about Canon DR-2580C Path-Through Scanner

1 Answer

Error Message-- Error in shading position (-4431)

I recently purchased the Canon DR-2580C printer (used) and installed the latest drivers to my PC running XP Media Edition system software. The computer recognizes the scanner, initializes through both Photoshop and Acrobat using Twain. I receive proper dialog boxes until I actually select and click on "Scan". Immediately I get a Scanner Error messages "Error in Shading position (-4431)" It stops the scan process...and absent the original manual, I'm at a loss as to what to do to resolve this. Any suggestions? Thank you in advance for your help. Is there a place to puchase a User's guide or owners manual for this scanner? That would be helpful too.

Posted by Mark Johnson on

  • 2 more comments 
  • dbfinn Jan 16, 2008

    Turning it off and on does not work.

  • bens30 Sep 04, 2008

    I also have the same problem. I already tried to turn off the scanner and turn it on again with no success. I also noticed that my scanner's LED keeps on blinking.



  • Anonymous Feb 27, 2009

    Please describe the specifics of your problem below. We'll add your post as a comment to xtreme's "Error Message-- Error in shading position (-4431)" problem, and notify you when a new solution is offered.

  • Anonymous Feb 27, 2009

    Error in shading position (-4431)" problem

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1 Answer

Anonymous

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    An expert who has achieved level 1.

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The issue at hand here is a sensor error. Cut the power to the machine for at least five seconds. Then reboot the scanner and the sensors should reboot. This solved the problem for us. Good luck to you.

Posted on Jun 27, 2007

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