Last week my printer's error light came on and it stopped printing. The last page it printed was a page saying I needed a new photoconductor. I purchases a lexmark photoconductor. I put it in with my toner cartridge and the light is still on and the printer will not work. I have reset the printer, tried shutting it down for a bit and turning it back one. I don't really know what else to try.
1) Power off the printer using the switch in the back. 2) Open the front cover. 3) Press and hold the Continue button (Big silver button with Diamond shape symbol) and power the printer On (turn the switch back to ON). 4) When you see the last light i.e. error light on solid, release the Continue button and close the front cover. 5) When you close the cover you will see all the top 3 lights on solid. 6) Press the cancel button with X symbol for 4 times very slowly till you see toner low light (i.e. second light from top) on solid. 7) Press the continue button and wait until you see the light sequence. 8) Press the cancel button and wait until you see the light sequence. 9) Finally power off the printer using the switch in the back (IMPORTANT= wait 1 minute) and power it back on to exit the configuration mode.
Use the management software to reset the photo conductor count.
There is a cd that came with it that has a management tool. This software is how you setup and manage your printer. check the lexmark website if you have trouble I am sure there is an explanation on how to reset the count
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Whenever you replace the photoconductor kit, you will also need to manually reset the photoconductor page counter. Visit the Lexmark website at http://bit.ly/8YJwFU, for the instructions on how to reset the pc page count. You can also contact Lexmark technical support or your authorized service provider for additional assistance.
After replacing the photoconductor kit, you will need to reset the photoconductor page count. Here's the link for instructions on how to reset the page count: http://bit.ly/agYtVo . Or simply press and hold the CANCEL button while the printer is on and the front cover open until all lights are flashing. Hope this helps. If you need more assistance, leave a comment and I'll get back to it. Thanks.
If the main problem is just the toner light on then what you could do after installing the new toner is resetting the printer. You could do that by powering the printer off, open the front cover (as if you were to replace the toner) with the front cover open and the printer off push and hold the two buttons on the printer and turn the printer on while holding down the buttons then once the bottom light stays on solid, release the two buttons and that should reset the printer. Now if the toner light is blinking that means that you have reached the 30,000 page mark and the Photoconductor needs to be replaced. If that is not the case you can follow this link to a procedure where it will explain how to reset the Photoconductor. http://bit.ly/91SWS3
Power the printer on and get it to the Ready state. With the printer on and in the Ready state, open the front cover. Press and hold the Cancel button until all of the lights begin flashing up and down. Release the Cancel button and close the door. The photoconductor count should now be reset. To confirm that the photoconductor page count has been reset, it is recommended that you print a menu settings page and check the photoconductor level. Do the following: With the printer at the Ready status, press the Continue button once. The Ready light will begin flashing and one or two pages will print out. Look for a section labeled Cartridge Information and locate the word Photoconductor under this heading. Confirm that the photoconductor level reading is either OK or close to 100%. If the reading is low, try printing 10 - 20 pages. Print the menu settings page(s) again. Confirm that the photoconductor level reading is OK or close to 100%.
Good luck, Gerrit Jan
I have the same problem. At least not it's printing but the lights still on. But while researching on the Lexmark Website I see that this printer has a recall. Check the website for additional details.
If this model has separate toner and photoconductor then the photoconductor is at end of life and needs to be replaced. Follow the directions that come in the new photoconductor package to install and reset the PC count this is important.