Question about Lexmark E232 Laser Printer

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Lexmark E232 photoconductor

Last week my printer's error light came on and it stopped printing. The last page it printed was a page saying I needed a new photoconductor. I purchases a lexmark photoconductor. I put it in with my toner cartridge and the light is still on and the printer will not work. I have reset the printer, tried shutting it down for a bit and turning it back one. I don't really know what else to try.

Posted by angie anderson on


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Make sure to install the new photoconductor 1st.

1) Power off the printer using the switch in the back.
2) Open the front cover.
3) Press and hold the Continue button (Big silver button with Diamond shape symbol) and power the printer On (turn the switch back to ON).
4) When you see the last light i.e. error light on solid, release the Continue button and close the front cover.
5) When you close the cover you will see all the top 3 lights on solid.
6) Press the cancel button with X symbol for 4 times very slowly till you see toner low light (i.e. second light from top) on solid.
7) Press the continue button and wait until you see the light sequence.
8) Press the cancel button and wait until you see the light sequence.
9) Finally power off the printer using the switch in the back (IMPORTANT= wait 1 minute) and power it back on to exit the configuration mode.

Posted on Feb 09, 2009



Use the management software to reset the photo conductor count. There is a cd that came with it that has a management tool. This software is how you setup and manage your printer. check the lexmark website if you have trouble I am sure there is an explanation on how to reset the count

Posted on Jan 08, 2007


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PC life warning

This means that the photoconductor has reached the end of life; on other printers, this is called the drum. It transfers the toner onto the page during printing so that it will fuse to the paper. The replacement is $70 from Lexmark:,-X342-Photoconductor-Kit/catId=cat170003-category&prodId=3599-product . The replacement should last about 30000 pages.

To replace the unit after you get a replacement, open the front cover and pull out the print cartridge assembly by the handle. Put the assembly on a flat surface. Remove the toner cartridge by pressing the button on the assembly and pulling on the handle. Open the new photoconductor kit and snap the toner cartridge into place on it. Then slide the new assembly into the printer. The steps are shown here: .

After installing this, you need to reset the photoconductor counter.
With the printer on, open the front cover and press and hold Stop for 5+ seconds. When you see Resetting PC Counter release the Stop button. Close the front cover when prompted to do so.

If this doesn't clear the error, try powering off the printer for 10 seconds. Otherwise, try unplugging the printer for a minute to reset the internal memory. If the unit still doesn't reset the counter, it may need service. Contact Lexmark.

I hope this helps.

Cindy Wells

Apr 17, 2014 | Lexmark X342n All-In-One Laser Printer

1 Answer

How do you reset the photoconductor counter on the lexmark e260dn? the light is blinking yellow right after i replaced the toner cartridge. Have put this printer through a lot of use over the last 3/4 of... the front cover. Leave the printer powered on. 2. With the front cover open, press and hold the stop/cancel (X) button. 3. Eventually all of the lights will begin flashing, indicating that the photoconductor page count has reset. When you see this light sequence, let go of the X button.
4. Close the front cover.
NOTE: If you wish to confirm that the photoconductor page count has reset, print a menu settings page.

Jul 09, 2011 | Lexmark E260dn Laser Printer

1 Answer

My toner cartridge was recently replaced (we use the proper cartridges, not refills) and within about 3 weeks (sooner than last time) the "toner low" light is flashing. The print quality is still perfect....

Whenever you replace the photoconductor kit, you will also need to manually reset the photoconductor page counter. Visit the Lexmark website at, for the instructions on how to reset the pc page count. You can also contact Lexmark technical support or your authorized service provider for additional assistance.

Sep 24, 2010 | Lexmark E250dn Laser Printer

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I swapped Photoconductors from 2 other 1710's; no go. Reset?

Dell 1700 printer prints out a page announcing that “the photoconductor has reached its useable life and it needs to be replaced for a new one”. You replace the photoconductor for a new one and the error light is still blinking and the printer keeps on printing the above mentioned page.
Steps to Reset the Photoconductor:
  1. Power off printer
  2. Open the front cover.
  3. Press the continue button; while pressing the continue button power on the printer and wait (still pressing the continue button) until the error led is solid, then release the continue button.
  4. Close the front door, all light should be solid.
  5. Wait until POST finishes.
  6. Press the Cancel button 4 times slowly, the toner led should be solid.
  7. Press the Continue button until all lights go up and down, then release; the Toner Low led is solid.
  8. Power off printer and then back on.
  9. Press continue button once, print a test page.
  10. Check the information about the photoconductor in test page, it should display an OK status.

Note: if these steps don’t work for the first time repeat three times. If still the steps don’t work, the printer needs to be replaced for a new one.

Jun 26, 2009 | Dell 1700n Laser Printer

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Dell 1720 flashinf replace drum- error.

I believe this message is occur because the laser printer drum needs to be replaced, not the toner cartridge.

These are two different things. The part is a DELL 310-8710 Drum Unit. Just google DELL 1720N drum and you should be able to find one.

May 29, 2009 | Dell 1720dn Laser Printer

3 Answers

Dell 1720 flashinf replace drum- error.

The second link was the helpful information. Also, to cut through all of that --

If you need to reset the counter:

1. Remove drum kit with toner

2. Make sure all print jobs are flushed otherwise whatever has been sent and not printed will come spewing out.

3. Hold down CANCEL Button until all lights flash through.

4. Slide the drum kit and toner properly into the Printer.


Mar 03, 2009 | Dell 1720dn Laser Printer

1 Answer

Is my Dell 1700 Laser Printer photoconductor drum truly fried?

The drum collects used toner for apprx. 30,000 pages. After that, the printer recommends that it be changed to prevent used toner from spilling internally into the printer's mechanisms. The whole photoconducter/drum can be replaced. The new part from Dell is apprx. $50.00 US.

You might have reset the "counter" for the photoconducter. Ever  have a water  fillter with an electronic timer? You replace the filter, then you reset the timer? Perhaps you reset the timer without actually replacing the filter. So to speak. :)
The question you should ask yourself is: would I like to spend $30 - $60 [it's cheaper for refurbished parts- Google it] replacing the drum head on a 7 year old printer, or would I rather invest that in a new printer?

Feb 23, 2009 | Dell 1700n Laser Printer

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How do i reset a new photoconductor in lexmark e450dn.

According to Lexmark E450DN service manual;
1. Turn off the printer.
2. Press and hold Checkmark and Right Arrow buttons.
3. Turn on the printer.
4. Release the buttons when 'Performing Self Test' displays.
The message CONFIG MENU displays on top line of operator panel.
5. Scroll down and select 'Reset PC Cnt.'

Sep 25, 2008 | Lexmark Office Equipment & Supplies

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Center of page is not printing black

I changed out our black photoconductor unit #165 and it solved the problem. Even though the error message did not say that the photoconductor needed changed out, it had been eight months since the last replacement. I hope this helps!

Apr 03, 2008 | Ricoh Aficio CL3500N Laser Printer

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Lexmark E238 Laser Printer

Here are the steps to reset the page count on a Lexmark E234, as described here:
  1. Power the printer on and get it to the Ready state.
  2. With the printer on and in the Ready state, open the front cover.
  3. Press and hold the Cancel button until all of the lights begin flashing up and down.
  4. Release the Cancel button and close the door. The photoconductor count should now be reset.
Hope that helps!

Aug 12, 2007 | Lexmark E238 Laser Printer

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