2 or 3 years ago, we bought a Datalogic DLC6560-MO but it works erratically. The only way we found to try to make it work is to unplug it and to plug it again (sometimes it needs to be replugged several times before working). It only lasts 5 minutes!
What can we do to make it work?
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Possibility is the that the engineers of your POS Software company are right, but we can definitely prove them wrong provided we test and, or check the same POS software or setup on a similar brand new computer.
the cable is USB?
if you have usb cable, you read the manual paper "default".
if you have cable rs232 you must install on a PC emulator "softwedge". Open icons and set a comm.
Prefer you answer.