Check the following:
Is the freezer door closed completely?
Is the ice storage bin installed correctly?
Is there ice in the storage bin?
Has the ice frozen in the storage bin?
Is ice stuck in the delivery chute?
Has the wrong ice been added to the storage bin? Use only
cubes produced by the current ice maker.
Has the ice melted around the auger (metal spiral) in the
ice bucket? Dump the ice cubes and clean the ice storage
bin.
Is the ice dispenser stalling while dispensing “crushed”
ice? Change the ice button from “crushed” to “cubed.” If
cubed ice dispenses correctly, depress the button for
“crushed” ice and begin dispensing again.
Has the dispenser arm been held in too long? Ice will stop
dispensing when the arm is held in too long. Wait 3 minutes
for dispenser motor to reset before using again.
The ON/OFF switch is located on the top right side of the freezer
compartment.
To turn the ice maker on, slide the control to the ON (left) position.
To manually turn the ice maker off, slide the control to the OFF
(right) position.
NOTE: Your ice maker has an automatic shutoff. The ice maker
sensors will automatically stop ice production, but the control will
remain in the ON (left) position
REMEMBER:
Allow 24 hours to produce the first batch of ice. Discard the
first three batches of ice produced.
The quality of your ice will be only as good as the quality of the
water supplied to your ice maker. Avoid connecting the ice
maker to a softened water supply. Water softener chemicals
(such as salt) can damage parts of the ice maker and lead to
poor quality ice. If a softened water supply cannot be avoided,
make sure the water softener is operating properly and is well
maintained
The Dispenser Lock (on some models)
Your dispenser can be turned off for easy cleaning or to prevent
unintentional dispensing by small children and pets.
NOTE: The lock feature does not shut off power to the product, to
the ice maker, or to the dispenser light. It simply deactivates the
dispenser levers. The ice and water dispensers will not work.
Style 1: Press the LOCK BUTTON to lock the dispenser. Press the
UNLOCK button to unlock the dispenser.
Style 2: Press and hold the LOCK OUT button to lock the
dispenser. Press and hold the LOCK OUT button a second time to
unlock the dispenser.
http://www.ajmadison.com/ajmadison/itemdocs/2261717.pdf
I have exactly the same problem. Pressing swithc activates door chute but now ice or water. No auger turning... Open fridge and biulk ice works great. There is no hidden panel lock on the 690 is there? Laney - Did u fix yours?
same issue not clear how to ge to the ice despensor to take a look at this. Any idea who to remove ice despensor unit?/
I have the same problem, does anyone have the answer?
Ginger
trap door will not close on the icemaker after getting ice
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ice gets stuck in door after dispensing ice
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despencer door opens & closes on its own
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