This was easy to solve after reading some posts which mention "a plastic flap" which is opened or partially closed by the metal rod running under the ice cube tray.
There is indeed a flap which is inside the front of the removable ice holder/dispenser. The flap should be able to open fully so ice can fall out. In mine it could only move 1/2 inch because the flap was laying on the wrong side of a small peg which guides it.
I was unable to free the flap to open completely by pressing on it, so I had to unscrewed six screws to take off the front plastic facing and the on the front plastic housing. Pushing on the metal rod immediately put the flap back into it's correct position. I then replaced the plastic front.
I can now have either whole cubes or crushed. Boy was that easy to fix!
A repairman recommended replacing the electronics ! !
I assume this misalignment might be caused by too much pressure when the ice cubes freeze solid or something? If it happens again, I know it's easy to fix.
I've had the same problem for a year now, the problem with mine is that the freezer is getting to cold and busting the cubes. replaced circuit and temp switchs twice. still the same problem, now im calling Samsung.
I had this same problem and all I did was empty all the ice out and cleaned the forks that turn. I did notice that there were some cubes stuck under the long rod that turns to dispense the ice. When I put the ice back in, it was working fine. I have not tried crushed ice again though.
I was only getting crushed ice and I emptied out the ice holder and cleaned the fork that turns and when I put the ice back in, it started dispensing whole ice like it was supposed to. I had noticed that there was some ice stuck under the turning device in the bottom of the ice holder, so I figured it must have kept it from turning properly.
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Re: Always crushes ice
Sounds basically like the selector switch is broken (stuck in crushed mode). These are usually controlled by circuit boards (about $40 bucks). Pretty easy to change out but first check that the plugs are not loose on the circuit board.
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there's a shifter rod that runs along the side of most ice containers that ships it from crushed to cubes try to manually move that rod if it does not move then check for the rod being frozen somewhere. when you press crushed there's a solenoid valve that is supposed to move and actuate that rod. you will have to press the light switch to the off position while someone presses the crushed ice and cute as buttons to cs that solenoid moves the ice maker and that solenoid will not do anything with the light on. the light on indicates the door is open and it's in the interlock. I'm here to help you if you will answer this post I can't help you if you don't answer. Appliance 911 Sea Breeze
Hi, There is another set of blades that pull in to crush the ice... they are stuck in the crushed position causing you to get crushed ice always... See if the solenoid is stuck or bad that moves the crushed ice blades...
The first place I would check is the solenoid listed as position 33 here=> MSD2756GEW Ice Bin and Components When switched to crushed to not crushed that activates the shifting lever to create crushed. First unplug refrigerator and then unplug the coil and check resistance with an OHM meter. When energized with 120 VAC the coil should pull a strong magnetic field through the center. Give that a try first. Part is=> 61005253 SOLENOID
This answer probably comes too late for you (you posted the question 9 months ago), but I want to record it here for posterity, since I had the same problem, and searching on Google for it brought up your question. Anyway, I managed to fix this very problem by removing an ice cube that was wedged in the ice dispensing mechanism. The way this unit works is that it pushes the ice cubes through the mechanism, which always rotates the "crushing blades". When you select "cubed" ice, a lever opens up the exit chute wider, which causes the blades to simply push out the ice cubes as they pass through. When you select "crushed" ice, the lever closes the "exit" for the ice cubes to be narrower, so that the ice cubes can't be pushed through by the blades, and instead get crushed by them. I had an ice cube wedged in there that had the same effect of closing the exit to be narrower. Removing it fixed the problem. You might want to collect all the ice cubes that have accumulated in the ice bucket in a container, empty the ice bucket, clean out the mechanism from any obstructions, and then put the ice cubes back into the ice bucket.
empty out all of your ice
than wait for it to fill up a new tray and than it should be cubed if it doesnt change you might end up sticking with it because you will need to change the control panel behind the buttons your pressing
Make sure that your ice tray is properly instaled. There is a rod that must go into a hole. When you select ice cubes rather than crushed ice a solenoid raises which moves that rod. It then opens a flap so the cubes can bypass the crusher. Either your rod is not in the hole correctly or the solenoid has gone bad. The rod that I am speaking of runs along the underside of the ice tray. It has a spring on the rear end that holds the bypass flpa closed.
We had thought this was a free service...??? Yes, we fixed it ourselves, after trial and error. We pulled out the ice bin and there is an arm that is moves back and forth beside it. It had frozen up. That is the ice crusher. Thaw it out and it is fixed. By the way, the above posting was not by us--ours stated that our ice crusher did not crush ice anymore. Instead, cubes came out...