Question about Kenmore 55692 / 55694 Side by Side Refrigerator

5 Answers

Always crushes ice

The Ice make shows cubed ice on front but you always get crushed Ice. The lite changes when pressing buttons but we no longer get cubed ice. Did something get out of sync?

Posted by Larry Koerber on

  • Anonymous Feb 14, 2008

    always crushes ice will not cube



5 Answers


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This was easy to solve after reading some posts which mention "a plastic flap" which is opened or partially closed by the metal rod running under the ice cube tray.

There is indeed a flap which is inside the front of the removable ice holder/dispenser. The flap should be able to open fully so ice can fall out. In mine it could only move 1/2 inch because the flap was laying on the wrong side of a small peg which guides it.

I was unable to free the flap to open completely by pressing on it, so I had to unscrewed six screws to take off the front plastic facing and the on the front plastic housing. Pushing on the metal rod immediately put the flap back into it's correct position. I then replaced the plastic front.

I can now have either whole cubes or crushed. Boy was that easy to fix!

A repairman recommended replacing the electronics ! !

I assume this misalignment might be caused by too much pressure when the ice cubes freeze solid or something? If it happens again, I know it's easy to fix.

Posted on Aug 18, 2009



I've had the same problem for a year now, the problem with mine is that the freezer is getting to cold and busting the cubes. replaced circuit and temp switchs twice. still the same problem, now im calling Samsung.

Posted on Feb 06, 2007



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I had this same problem and all I did was empty all the ice out and cleaned the forks that turn. I did notice that there were some cubes stuck under the long rod that turns to dispense the ice. When I put the ice back in, it was working fine. I have not tried crushed ice again though.

Posted on Jan 06, 2007


I was only getting crushed ice and I emptied out the ice holder and cleaned the fork that turns and when I put the ice back in, it started dispensing whole ice like it was supposed to. I had noticed that there was some ice stuck under the turning device in the bottom of the ice holder, so I figured it must have kept it from turning properly.

Posted on Jan 05, 2007


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  • 237 Answers

Sounds basically like the selector switch is broken (stuck in crushed mode). These are usually controlled by circuit boards (about $40 bucks). Pretty easy to change out but first check that the plugs are not loose on the circuit board.

Posted on Nov 10, 2006

  • Anonymous Dec 04, 2006

    Not sure if you had any more time to review posts. If the selector isn't stuck check the solenoid in the rear that lifts the lever rod on the side, it could be stuck in the up position (frozen) or the power to the solenoid is missing and won't operate the lever.


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