Same problem as Johnston

Did you try an optical lens cleaner?

Allsop Ultra ProLens Cleaner for DVD CD Drives and Game Players 23321

Memorex CD and DVD Lens Cleaning Kit

How to Clean CD DVD Laser Lens in Computer



Cleaning CD DVD or Blu ray or Other Optical Drive

Hey,

have you tried a lens cleaner? the lens may have gone bad and would need to be replaced. Do you have warranty on the player?

You can buy sens cleaner disc from most of the electronic spare part selling shops. buy one and insert it into the player. It will clean the optical lens automatically. The disc won't cost more, and can be used repeatedely.

It's a problem with optical reader. Try to do something as simple as cleaning it.

Optical Drive Lens Cleaner

Allsop Ultra ProLens Cleaner for DVD CD Drives and Game Players 23321

Cleaning CD DVD or Blu ray or Other Optical Drive

How To Clean Slim DVD Drive Lens and Laser From Dust

You can get more info from google searchig for

OPTICAL LENS CLEANER

YOUTUB CLEN OPTICAL LENS

Hello,

You probably need to have the DVD optical lens to be cleaned. You can also try to buy some CD lens cleaner discs from best buy.

I hope this helps. Thanks and good day.

-HotRatchet

Try cleaning your player by a dvd lens cleaner. Buy dvd lens cleaner that has a brush attached to it. if nothing happens you may open your player and clean the lens using a very fine small brush. the number one enemy of dvd players is dust. be careful not to touch the lens with your hands. If still nothing happens you may ask for a repairman to change the lens or buy a new one.

clean the lens with a dvd/cd lens cleaner (walmart, radio shack, etc.). or if you're feeling adventurous, remove the top, remove the dvd shuttle cover, and clean the lens with a q-tip dipped in rubbing alcohol. wip it off gently ad blow it dry with your mouth (as opposed to a hair dryer). the alcohol will evaporate. put it together and try it out. if it still doesn't read, you may need to replace the optical pickup (lens and motor).

That is because of a dirty or defective lens. When lens is dirty, the unit may still operate on regular CDs and DVDs and not be reading BD.

Try first using a lens cleaner for Blue Ray: Maxell 190054 Blu-Ray Lens Cleaner

If that does not work, the unit may be disassembled, and lense cleaned with q tips and isopropyl alcohol or cleaning solution. See below:

How to Clean the Laser Pickup Lens on your DVD Player


How to safely clean a DVD lens?


Clean DVD lens, or replace player?


Clean CD or DVD ROM lens with a brush?


Cleaning your DVD drive


How to clean a DVD player


How do I clean my DVD player optical lens isoproponol alcohol

Being this a blue ray unit , I would suggest calling support instead of disassembling the unit by yourself.

Regards

little,

good day, true it's not advisable to use disc cleaner for it may also damage or scracth the optic lens inside.Possibly the optic lens of your player is either dirty caust by dust or faulty. but let's do hope it's only dust related and the only thing you can do now is to open and unscrew the upper cover of your player. Get a soft cotton buds, after dismantling the upper cover locate the optic drive lens and clean the lens by wipping it gently in circular direction. then try to play some DVD.

cheers,
mark

then i think the lens is not able to read the disk.

and so i would suggest you to buy a disk cleaner CD and run it in your DVD player and then use your regular disks.

if this is not working then it is some internal fault in your DVD players lens.