Product: Mad Dog Multimedia Megavault MD-AEN350USB2 3.5 inch Hard Drive USB 2.0 Enclosure
I bought this product over a year ago and just got to opening it up. I connected everything as per instructions. The computer picks up the usb connection, but every time I want to access the drive, I get a prompt saying ''Please insert disk into drive'' although the drive is already in, I tried setting the jumper to slave, master and cable select. Neither setting worked after trying on over 10 hard drives. I want to find a way to access the working hard drives. What could be wrong?
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Mad Dog is, unfortunately, out of business by all indications and there is no support available from them. I suspect that Windows 7 will not have a driver that is compatible with the enclosure's interface. Depending upon what brand/model of actual hard drive is inside the enclosure (Western Digital, Seagate, whatever) you may be able to dismantle the enclosure, remove the actual disk drive, and use it in another enclosure with an up-to-date interface. That is only a suggestion...it would require a certain amount of mechanical expertise and a good phillips screwdriver ;-)
It's an USB cable- usually you can use one like connects to a printer- but sometimes it would use the mini usb connector like cellphones and portable hard drives use- unfortunately the only information I was able to dig referred to an old (2004 era) CNET review
Connect it to a different computer, to see if the device is working at all.
If not, and if the Mad Dog is still under warranty, then exercise the warranty to get it repaired/replaced.
Otherwise, disassemble the casing, remove the disk-drive,
and connect the disk-drive as a "slave" disk-drive in a desktop computer, to see if the disk-drive is OK. This would imply that the USB-to-disk-drive interface inside the casing is the problem.
It would cost just as much to purchase a "SERILLEL" adapter as it would cost to purchase another "empty" external hard-drive case that has support for the newer-style 'SATA' hard-drive.
If you have a newer desktop-computer, you probably have an unused SATA port on your motherboard, and an unused SATA power-connector. Temporarily connect the SATA drive to your motherboard, and do the recovery.
The grand majority of these external hard drives can't withstand being dropped from 3 inches, and some can't be dropped 1/2 inch. In other words, to retrieve your data, you will have to send it to a specialist, who will charge you between $300 to $1500 to get the data, with no guarantees. What a deal. I had a Fantom 120 gb, my dog knocked it over, and by by data. The fact that it is making noises means it has been knocked out of kilter. Try calling them with your warranty, but I bet it won't cover it. The whole industry is a big ripoff, as they do not warn you that you can lose everything at the drop of a hat (as it were). Only one company guarantees a drop of 7 feet that I know of. Better off to back up your data using an online secure system. Some cost only $4.95/month. Sorry.