Have a Maytag Neptune® MAH8700A with bases, it's just over one year old(we should not have bought it) on a spin cycle it walks all over the place and shakes very bad. Store replaced it once and the new one does same thing. In Augest 2005 Maytag sent a factory service person to check it out and he told us the machine was O.K. must be the floor of our new house was not solid enough. Today put a load in it to wash, pushed power button and nothing happened, I checked the breaker (not tripped) and cycled it. Other things pluged in to the same outlet works fine. Does this machine have a reset button some place, or did it shake it's self apart, any ideas? Thanks, Don
Don, going by the model number you posted I see they had some issues with the vibration and shaking. TDL-0117-B, the rear tub was redesigned changing the over all weight of the outer tub. This change required new software in the board. TDL-0092c-b, a new board was introduced. The new software was designed to distribute unbalanced loads more efficiently. The motion sensor communicates with the board regarding unbalanced loads versus the previous detection based on monitoring motor torque. You might be covered under these bullitens for labor, all your parts are warranteed for 2 years. You did not mention if you were getting any error codes. Try unplugging the unit for 1 minute and see if it comes to life. If not you will need to check harness's CN5 and CN6 on the board to see if they are loose. You can try to put it into a test mode by pressing Chimes and xtra rinse together for 3 seconds. Then press spin for input tests and spin speed for output tests. You do have some recourse with these service issues. Catriver..post back.
Posted on Nov 06, 2006
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Thank you Catriver for the information about the model re-design. I can't get the panel to work due to the lack of power to test for error codes, machine was unpluged over night and still no power at the controll panel.
I'm going to call Maytag to check if they will update our unit before I open it up to check if CN5 and CN6 are loose. I'll post after I talk to Maytag.
Have a great day,
Don
Thank you Catriver for your help with this problem, due to your input, I called Maytag and knew what to tell them, to make them send me what I needed to update our machine. Maytag's customer service people kept trying to tell me to call for service from local repair shop. Maytag rep's finely sent us the required parts, than sent out a service person to install the parts; we where very lucky as the repair person could find the real problem as to why the machine wouldn?t power up and make the repair when he was there. Of course all of this took well over a month and many trips to Laundromats.
FYI, the machine would not power up due to broken or loose wire in the door switch circuit.
Thanks to all and Happy Holidays,
Don
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