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Posted on Aug 11, 2017
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New Dell XPS 630i, HP 7410 all-in-one, everything works but fax

Everything works as advertised from the printer front panel. From usb, ethernet, or wireless connection from Dell XPS 630i, quad, 4mb ram all works, including scanning EXCEPT the fax. When running the HP Director software, the fax dials out, connects, starts the fax transfer, and then stalls. This issue does not exist on an old Dell 8100 p4.

I am patient but HP is no help whatsoever.

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5 Related Answers

A

Anonymous

  • Posted on Jul 26, 2007

SOURCE: HP OFFICEJET 7410 "NO SCAN OPTION"

Buy an Epson

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Anonymous

  • 188 Answers
  • Posted on Mar 24, 2008

SOURCE: Printer is not working after changing the router

Hi Nagureddi,

Please click on the web link given below and perfrom the steps as given in the web page.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00805046&cc=us&lc=en&dlc=en&product=391194

Have a great day!

Anonymous

  • 93 Answers
  • Posted on Jun 19, 2008

SOURCE: HP 7410 off line with Vista & HPM8000 computer

Once right click on the printer icon and make it online and then clear the print que and then download and install the patch from the below webpage.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-54112-1&lc=en&cc=us&dlc=en&product=391194&os=2093&lang=en

After installing the patch restart the computer and check for the result.

sys_admin

Milind Shetti

  • 829 Answers
  • Posted on May 24, 2009

SOURCE: can't scan PLEASE HELP!

SOLUTION: Download the latest version (v 7.7.2) of the HP software from the HP website at www.hp.com. Uninstall the previous software and then reinstall the downloaded software. WORKAROUND: Follow the steps below:

  1. Load the slides or negatives in the TMA and place it on the scanner glass.
  2. Open Image Zone and click on Scan Picture to scan everything.
  3. After the scan is completed, change the settings from glass to scan slide/negative from TMA. The unit will scan again and show the four slides or negatives in the preview.
  4. Click on the first picture in the scan preview and make the following changes:
    • change the dust and scratch removal/sharpness to none
    • change the resolution to 72 dpi
  5. Click on the second picture in the scan preview and make the same changes described above.
  6. Click on the third picture and then the fourth picture and make the same changes.
  7. Click Accept . The correctly scanned slide or negative images will be saved in the Gallery.

Anonymous

  • 855 Answers
  • Posted on Jun 28, 2009

SOURCE: HP PSC 2175xi prints, but won't scan

First did you go hp solutions for printer and make sure scanner feature is installed and is turned on. If everything there is ok check at hp.com on your printer model to be sure it will work with vista some printers will only half work with vista. On your lap top if you are having a problem also it sounds as if when you used the disc to install the printer it failed to install the scanner completely. This happens sometimes even though you do everything right. If you think that may of happened all you have to do is inyou control panel uninstall your printer and all of its features than reinstall it watching your screen so if you have to change or reset anything during installation. Good luck.

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Diagram of xps 630i motherboard connections
xps 630i motherboard layout

1_1_2012_1_51_55_pm.jpg
1 - unused fan connector
2 - power button (POWER_BTN)
3- front LED
4 - front panel USB connector (FP_USB)
5 - floppy drive (DSKT)
6 - master I/O board USB connector (MIO_USB)
7 - front panel IEEE connector (FP_1394)
8 - reset button (RESET_BUTTON)
9 - RTC reset jumper (CLEAR_ CMOS)
10 - password jumper (CLEAR_PASSWORD)
11 - internal S/PDIF connector (internal SPDIF)
12 - front panel audio (FP_AUDIO)
13 - PCI card slot (SLOT5 and SLOT6)
14 - PCI-Express x16 card slot (SECONDARY GFX SLOT4)
15 - PCI-Express x8 card slot (SLOT3)
16 - PCI-Express x1 card slot (SLOT2)


NOTE: This slot is not available in the dual-graphics configuration
17 - PCI-Express x16 card slot (PRIMARY_GFX_SLOT1)
18 - power connector (12V_ATXP)
19 - processor (CPU)
20 - processor fan connector (FAN_CPU)
21 - black memory module connectors (DIMM2 and DIMM 3)
22 - white memory module connectors (DIMM0 and DIMM1)
23 - main power connector (POWER)
24 - IDE drive connector (IDE)
25 - North bridge fan connector
26 - SATA connectors (SATA0-3)
27 - battery socket (BATTERY)
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Dec 06, 2011 • Computers & Internet
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My ph/fx 7410 will not receive faxes; phone will not ring during fax operation, but rings for incoming calls. Rept says phone busy/no answer. Everything else ok. Cannot find fax driver on PC; lost the...
Go to this address click here .
Select from the drop-down menu your operating system (windows 7,xp ,vista)
and click next.Click on Driver installation Software-->HP Officejet and Photosmart Basic Software and Driver-->Press Download button to download the desired driver--> Save it somewhere where you will remember after download --> After successfully downloading the driver --> open the downloaded file .--> Follow the on-screen instructions --> When it's successfully installed , please restart your computer .
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Nov 27, 2010 • HP OfficeJet 7410 All-In-One InkJet...
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Fax will not work at all. I have reloaded the software, unplugged and replugged everything, talked with HP(they want a fee to talk) When you turn it on, it is a "fax failure" message. Will not send or...
Try to Run Fax Test
Press the Setup button on front panel
Scroll to Tools - Press OK
Choose Run Fax Test - Press OK
It should print the Fax Test Report.. it will list you the possible cause why you are getting Fax Failure..

If it says Hardware Test Failed..do a Reset on the Printer ( Hard Reset )

this will printer reset the settings to Factory default like your rings to answer will change to default, Speed Dial list will be wiped off

Steps to do :
Disconnect the Phone cord from EXT 1 of printer

while the printer is on, Disconnect the power cord from back of printer. While holding the # and 6 Buttons, connect the cord back and release the buttons after 5-6 seconds..

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Jun 25, 2010 • HP OfficeJet 6310 All-in-One Printer...
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My HP 7410 will not do anything print fax scan.
go to control pannel .
xp computer: go to add and remove prg/
vista and win 7 comp: goto prog and feature.
turn off the printer and uninstall all the hp printer related drivers like essential and photo image s/w.
then restart the computer. and go to hp site.click on support and driver , key in the model num of the printer, select the correct operating system and download and run the s/w, turn on the printer when it prompts for. if installation is done correctly everything will work.
in case then also you have the problem then contact hp smart friend tel number: 866-211-5207 level 2 tech support. pay $59.99 validity 3 days and trust me they are best to fix such kind of issues. nothing to worry.
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May 09, 2010 • HP OfficeJet 7410 All-In-One InkJet...
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HP USB Modem does not break dial tone
If the information connected to your post is all correct (56k V90 usb), and you are using one line for both the internet and the fax, you should hang up from the internet before you try to dial out the fax.

You have not indicated your PC model, so I don't know what operating system you are using. For XP and newer versions, you have to set up and configure the fax using the wizard or configuration software. If you have not done that yet, you need to.

In xp, go to start, Programs , Accessories , Communication , Fax , and then click Fax Console.

You said your computer is new. Win 7 and Vista are much the same:

1.Click the Start button , click All Programs, and then click Windows Fax and Scan.

2.At the bottom of the left pane, click Fax, and then click New Fax on the toolbar to launch the Fax Setup wizard.

3.Click Connect to a fax modem and follow the instructions.


You also need to make sure that your fax/modem is correctly listed in the control panel. In XP, start, control panel, printers and devices. If you do not have a fax printer listed, you need to "install a local fax printer."

The installation wizard should work in both OS without much trouble. If you do have difficulty, Microsoft and adobe both have "virtual printers" you can use. Look in Microsoft office or online.

Also check control panel of 7 to make sure that your modem and fax are listed correctly. Thanks for using Fixya.


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Jan 01, 2010 • HP (56K V90 USB) Modem
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I have a 7410 all in one fax and printer the on button will not come on. I trid everything from turning the machine off and prfessing #9 key and the #6 key but still on power.
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You may need a new one.

Check eBay or partsurfer.hp.com
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Oct 26, 2009 • Office Equipment & Supplies
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Won't Print , or anything. Is the hp all-in-one compatible with microsoft ME
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YEs, it is. But right NOW, the software CD for the Windows ME supported printer Driver is no longer available. However, if you still have the Software CD that came with the printer when you purchase it, much better. You can use that CD to install everything so that your printer will work. Also, if you no longer have the SW CD, the least thing that you can do is to go to printers and faxes/printers (that should be inside control panel menu) and perform "ADD a PRINTER".

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thank you so much.

adonscott
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HP L7680 All in one will not send faxes from PC S/W interface
After much thrashing, here is the solution to the problem. Somehow the printer drivers lost coordination with the corresponding Windows supporting programs. You would think that reinstalling the printer drivers would fix the problem, AND IT DOES, but there are 3 tricks:

· Uninstall everything associated with this printer with the install disk in the computer (this may really not be necessary, but it worked for me). [This is also the solution when the a window comes up asking for TrayApp to be inserted using a disk—they mean the hp install disk].

· After the un-install, MAKE SURE you ALSO delete the printer using the control panel. This is critical. If this doesn’t happen, the corresponding Windows software is somehow hooked to the wrong thing when the reinstall happens. Then reboot the system.

· Install the new drivers with the printer off, and the USB disconnected from the printer. Reboot the system [not sure the reboot is necessary]. After the computer has booted, connect the USB, and power up the printer. The computer will recognize the printer and put the printer icon in the Control Panel.

It turns out that correcting the driver mis-coordination by BOTH uninstalling the printer drivers and taking the printer out of the control panel, then properly reinstalling solves BOTH the fax problem, and the protection fault problem! Amazing such a little thing can make such a difference!
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