My Zen Nano cuts out when playing tracks.

I am using windows media player to play & copy music and then sending the files to my Creative Zen Nano plus 1GB. It copies ok but when you play it plays the tracks for about 3 seconds and then it completely switches off! I am sure it didnt do this when I first bought it. Some files it will work with some it wont. Can you help please? Thankyou

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Go to the Creative Labs website http://us.creative.com/support/downloads/download.asp?MainCategory=213&nRegionFK=&nCountryFK=&nLanguageFK=&sOSName=Windows+XP®ion=1&Product_Name=ZEN+Nano+Plus&Product_ID=12720&modelnumber=&driverlang=1033&OS=10&drivertype=0&x=28&y=17 Back up your files on mp3 player Try downloading the latest relevant drivers,firmware, and applications. For example there is a firmware update from Aug 06 that has this fix: * Resolves the issue of your player (battery level full) turning off, while playing a 128 kbps DRM-protected WMA file. Download the file double click for installation and then restart your computer. Try it, this may solve the problem. If not again consult the Creative Labs website for troubleshooting. http://us.creative.com/support Slick Rik

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Posted on Dec 19, 2006

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