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When an application hangs like that, there are a couple of options you have to shut down the system. The safest is to open the task manager, if you have mouse control, by right clicking on the task bar and choosing task manager. In the menu bar across the top of the task manager you'll see an option to shut down the computer, which if chosen will probably prompt you to end the program that's hanging. There's also an applications tab, which will allow you to select the problem program and end the task, which will sometimes enable you to free up the system without shutting down. This option should be used judiciously, however, and only when you have already tried other conventional means to end a program from within the program app itself. If you can't access task manager from the taskbar, you can also press ctrl + alt + del at the same time, and the task manager windows should come up...
Finally, you have the option to perform a hard shutdown by holding the start button down until the system closes itself down. This should only be used in dire circumstances, when you've given the system a chance to finish whatever it's processing and other means aren't working. A shutdown like this doesn't give the system a chance to save its settings and you risk losing your work and otherwise confusing the workings of things, so it's best to save this for when all else fails.
Once you get the system to start normally, you can use the built-in windows event viewer to look at what warnings or errors were encountered when the system froze up, and try to diagnose the cause and correct the problem....
If there's a problem with file corruption, for example, this may be found and or corrected by running checkdisk on the system...etc.
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!