Will not print in black even with a new cartridge

Did you remove the protective strip on the cartridge before installing it?
I would recommend to remove and then reinstall it, if everything looks OK you might want to exchange the cartridge for a new one. It sounds like the cartridge might have a problem.

I HAVE THE SAME PROBLEM

ANY SOLUTIONS

Either the print head for black is faulty, or the wiring to the black print head on carriage are broken. Try also cleaning the metal sensor to the black cartridge inside the ink carriage.

I have had the same problem It is the print head not the cartridge If your printer is still under warranty have the printhead(s) replaced if not Open the unit where the print heads are and hold the OK button for 5 seconds. The Print head carriage will move to the left

Carefully remove the KY (Black & Yellow) Print head with a cotton swab and alcohol clean the contacts and replace the printhead. If this does not work remove the printhead and then with a spray bottle spray the nozzle area on the bottom (DO NOT TOUCH THE NOZZLES AS THEY WILL BE DESTROYED) HP techs have told me this will void any warranty so act accordingly I use a printhead cleaning solution available from most any online ink supplier

Replace the printhead after it has dried out (less than a minute). The printer will then go through an alignment cycle and should print I had to do this several times before the print head performed as it should

Hi,
The ink cartridges that you replaced are brand new or refilled ?




Thanks
Proton

you need to print only in black if that is all the ink you have, and also you need to remove the color cartridge as it still registers in the printer as able to be used, although it is empty or near so. Did you remove the tape over the print head fron the new ink cartridge? Do a print head alignment, or use the toolbox icon to tell the printer that you just replaced the cartridge. Some HP models chip the ink cartridges so even a refill wont register as a full tank and the printer wont print. chip needs to be reset (difficult) or just replaced with a new cartridge.

Did you already run the head cleaning cycle from the utility?

The ink detection is a critical function of the printer.

Ink actually acts as a lubricant for the heads, and running (Printing) without ink is equavalent to driving a car without oil.

I.E. It will seize eventually....

Hopefully you didn't print much without the ink, and your heads are still in good shape...

Here is a chip reset procedure....

With the original chip now attached to the compatible cartridge (you may need double sided tape to get the chip to stick well to the cartridge), and with the cartridge now in the printer, Press and hold the Reset/OK Button for 5 seconds to reset the chips.

1. The "Ink Low" dialog box will pop up (similar to photo 1 below)
2. Continue to print until the "ink has run out" dialog box pops up (similar to photo 2 Below) Click "OK" to continue to print.
3. The "Ink Low" dialog box may reappear, if so repeat the first 2 steps
4. Then the "once empty" dialog box will pop up (similar to photo 3 Below) Click "Yes" to continue to print
5. The "Not Liable" dialog box will pop up (similar to photo 4 below). Click "Yes" to continue to print
6. Continue to print until the "remaining level of ink" dialog box pops up (similar to photo 5 Below) Click "OK" to continue to print
7. Another dialog box will pop up with the "press and hold the Resume" or "press and hold the Paper Feed" button (similar to photo 6). Press and hold the "STOP/RESET" button (for Canon MP Series) or "PAPER FEED" button (for Canon IP Series) for 5 seconds. DO NOT Click "Back" or "Cancel Printing"
8. The "Ink Monitor" dialog box will appear and the printer will continue to print. (similar to photo 7) In the event that that the "press and hold the Resume " dialog box pops up again, Press and hold the Paper Feed Button or Stop/Reset Button for 5 seconds

You probably need a new print head.

Do a search for part # QY6-0059-000

did you remove the seal of new catridge. bye