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You mean it hangs up at pause mode and you can't turn off you device? if so, push up/press power button and hold for 10 to 20 seconds until the device turn off.
Then, turn on. if it' working. You should update new firmware.
mdcope2 - delete the msuic files that you already ripped from CD off the GoGear. If you Rip a song in WMA, and then re-rip it in Mp3 format, when you go to sync the mp3 file, the GoGear will basically ignore the new file, because it thinks that the file is already on the GoGear since it has almost the same name. Once you have deleted the affected songs, re-Rip the songs in Mp3 format using Windows Media Player. This time, when you go to sync the songs, it will work.
Guest - to load video files onto the GoGear, you have to convert and sync them through the Philips Media Converter - no other method will work.
Some songs are in the wrong format, or your DB is corrupt. Either way:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.
Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced. Download the Sansa Recovery Tool from the Sansa website. Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything. Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to the Sandisk website and click "Firmware Updater" to find out.
If these fail, then: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version). You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer. -Tha Mp3 Doctor
Disable Auto-Sync in Windows Media Player 11 – go to Microsoft's website for pictorial demonstration Major Symptom: The Mp3 player is adding songs that I don’t want onto the player Major Solution: Open Windows Media Player WITH the mp3 player connected Move the mouse cursor over to the Sync tab Click on the tiny black arrow underneath the word “Sync” to bring down a drop-down menu Select Set Up Sync (this option will not appear if your mp3 player is not connected to the computer) Uncheck box that says "automatically sync files to device" Click OK to finish Voila! You are now set up for manual sync instead of auto-sync. -Tha Mp3 Doctor