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Question about Epson Stylus CX6400 All-In-One InkJet Printer

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Paper is pulled into printer unevenly and then jams

The Epsom CX6400 pulls paper into the printer by grabbing the right side first. It then jams. Paper can only be pulled out the back. This now happens every time. I have turned the printer upside down and slapped it on the bottom. No bits of paper come out. I tried a sheet of paper of greater weight. Same thing happens but I notice a "notch" in the leading edge of the paper. Machine is about 3 years old. Any ideas? John

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Inky Fingers

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Hi Jocase, there is most likely a foreign object in the paper path of your machine. Often tipping it on it's back will dislodge the offender, but not always. Take an A4 sheet of thick card (the back card off an A4 refill pad is good for this) and push it backward through the paper path. Start where the paper normaly comes out and feed the card backward throught hte exit rollers, and on toward the main feed rollers. Don't go too far to the right side (wear the head "parks") as the paper sensor could get broken off. Persuade the card through the rollers and gently tease it in in out. Tip the machine on its back again so anything dislodged is encourage to come out. Work the card in and out GENTLY taking care not to exert too much force. If nothing falls out, you may have to dismatle the machine to get to the ASF to manually remove the oblect. If you intend to dismantle the machine, get a manual from http://TheServiceManualShop.com to make sure you do it right without breaking anything.

Posted on Mar 11, 2007

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