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was your player set to ums mode before running updater? to put it in ums mode you have to reset player by removing battery then reinstall battery then connect it to your computer turn on player and at the same time hold the button down with the o on it then run the updatera program again
a Couple of months ago I had sort of the same problem although my H10's got 6G...anyhow what solved my problem was downloading the current firmware, then I installed WMP 11 (10would also work) and restarted the device...then connected it and finally updated the firmware just by folowing the steps of the same programe...that's it hehe hope it works also for U guys. Oh and try to backup all your music or start downloading it all again as you'll loose it from the player.