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Getting my computer to recognise the player

My dell computer will not accept my player when the wizard for install hardware comes up it says drivers not installed software could not be found .even though i have installed the disc which came with the player.it works on my sons computer fine .but not mine i get a message saying the player is not digitialy signed.is there any help out there

3 more comments
ann buckley Nov 14, 2006

i have now manage to install the drivers but my computer fails to recognize the device allow itis there my computer is a dell dimension 2400 running service pack 2 xp home
ann buckley Nov 14, 2006

hi sandrew . i did all that . the drives for my mp3 are now installed but the computor just ignores it. windows media player does not see it either nor does real player nor music match
ann buckley Nov 14, 2006

hi the drive where installed from the software that came with mp3. it does not show under my computer list . but when i remove it on the safe to remove hardware it is there. it is plugged into a powerd usb. but what is usb 2. could it be an power issue ie not enough power to the usb
ann buckley Nov 14, 2006

hi the mp3 is by philips and is supposed to work on windows xp . the mp3 works fine on my daughters and sons its just my computer that does not like it. thanks for your help anyway.
ann buckley Nov 16, 2006

tried all that i have a feeling it is a usb problem on the computer itself .and i was on xp from scratch

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Anonymous

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Posted on Nov 16, 2006

Anonymous

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Hi Annebelle, I just read the user manual for your KEY005 and it says it's a USB 1.1 device and that no drivers are needed for WinXP. It ALSO says that the device is powered directly from the USB port when plugged in. The USB hub might be the problem. Try plugging it directly into a USB port on your PC. If it still does not work try flipping the switch to OFF/CHARGE and then back to PLAYBACK/DOWNLOAD. I think plugging it straight into the PC will solve the problem. If not you can try the latest versions of any drivers/software from here: http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=GB&slg=ENG&cat=MP3_PLAYERS_CA&sct=FLASH_AUDIO_PLAYERS_SU&session=20061116141635_68.37.246.195&grp=PORTABLE_ENTERTAINMENT_GR&ctn=KEY005/00&mid=Link_Software&hlt=Link_Software BTW you didn't happen to upgrade to WinXP from a previous version did you? That can sometimes cause problems like this (ESP. with USB devices) unfortunately upgrading to WinXP is NOT the same as a full fresh install of WinXP (gotta love M$) I hope this helps. Let me know how you make out, El Duderino

Anonymous

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Posted on Nov 14, 2006

Anonymous

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When you install the software/driver a message box will pop up saying this driver is not digitally signed, you sould ignore this and click continue, otherwise the driver will not install.

Anonymous Nov 14, 2006

If you computer fails to recognise the player, the drivers are not installed properly.

Check in my computer to see if your mp3 player appears in other devices as a storage device, if not the driver is not installed.

Also make sure it is being connected to a USB 2 connection as sometimes mp3 players specify using USB2.

Also if you have a non powered USB hub (eg. not mains powered, usb powered only), this will also cause connection problems.
Anonymous Nov 14, 2006

usb2 is a faster file transfer rate, but I PODS for example will only run on a usb2 port, although, if it were not recognised it would not give the option to remove safely, make sure the driver you have installed is for Win XP.

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