Problems with LG enV VX9900 music uploading
I found the solution.
First let me say that calling Verizon tech support is a frustrating process to say the least. I have spent hours on the phone with three different reps, all with different levels of knowledge on the subject. But I'm beginning to digress - Bottom line, calling Verizon tech support is hit-or-miss.
After multiple attempts of installing and uninstalling the rhapsody software, the vcast software and the phone drivers onto my laptop with and without the phone plugged in, I was still not getting my phone to connect. So after I was just about through with Verizon reps, I called Rhapsody tech support, and they insisted it was a phone issue. Having no where else to turn, I drove to the verizon store to DOWNGRADE the phone to something simpler, when their highly trained personnel actually diagnosed the problem.
Turns out the nothing was wrong with my laptop, or wire, or USB, but rather the only way to get the phone to connect was to bring it to the store and have VERIZON update the software on it. You cannot do this over the airways using 228. They must do it there. Actually, there have been four updates to this phone's software since I bought it only 4 months ago (I had version "4" and they are up to version "8"). After the software update, the phone connected and now I am able to drag and drop to the phone shown in the same pane as "my library."
Save some time - bring it to the store.
Oct 20, 2007 |
LG enV VX9900 Cellular Phone