Dell E173FP I have a problem with my flat screen E173FP and I was wondering if you could help. The screen switches on fine but the screens main menu keeps poping on and of. I can control the menu from the monitors buttons but as soon as I switch it off it switches back on. This has been happening for about a week and yesterdey a white padlock with a lilac background kept on popping up as well as the menu. İt is an open padlock then a closed one. I have no idea what to do. I have read through my manual and tried everything I thought would help but with no luck. Could you please help me. yours sincerely F.B.

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I have a Dell E171FPB monitor that had the same problem with the Main Menu coming up and I thought I would tell you what I did to fix the problem.

1. I shut down the PC.
2. I removed the power cable and video cable from the back of the monitor.
3. I removed the four screws that hold the stand for the monitor and slid the stand off.
4. I then removed the 5 screws that hold the back cover on the monitor.
5. I took two flat blade screw drivers and carefully removed the back cover.

At the bottom of the monitor case, there is a small circuit board the holds the 6 switches for controlling the display.

6. I located the button that calls up the Main Menu. It is the second switch from the left as you are looking at the monitor from the rear.
7. I used a small solder iron and heated up the four prongs in sequence while holding the switch with a pair of needle nose pliers. I had to rotate this process from one prong to the other while all the time applying slight pulling pressure on the switch pulling it away from the circuit board.
8. Once the switch was removed, I put the cover back on and tightened up the five screws.
9. Then I slid the base back in the slot it came from and tightened the four screws.
10. I connected the video and power cable and turned on the PC.

With the switch removed the Main Menu never popped up again and I am so very happy.

Posted on May 30, 2008

Anonymous

On this monitor you can unplug the buttons completely and the default for it is to be on so if it is the button controller the problem should stop. you will however need to switch it off and on at the wall. all you simply need to do to get rid of the buttons is take the back off and just unplug them, they are the one serial plug on the opposite side of the unit to the either 2 or 4 smaller plugs which are for the display backlight.

Posted on Aug 27, 2007

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Please try to check your menu micro switch, the connection and lastly is the mainboard problem. If you have enough tech experience and tools to repair this type of mainboard, then i will show you what's the problem. If you try the above method also can solve this problem, then the mainboard is defected. You can check the crystal, eeprom ic (or the data may be need to reprogram), MCU Chip(Micro Controller Unit). The above component may be defected, dry joint and the program inside eeprom or mcu need to reprogram. If you need more info you can try to this website: http://www.fastrepairguide.com