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Question about Creative Labs ZEN SLEEK MP3 Player

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Synching from computer not working!

My creative zen sleek had been acting up, so i Reset it, deleting all files/music. i tried to Audio Synch it then, but it failed to put all music onto it, only putting on the new music i had. it's as if it thinks the songs are still on it. help!

Posted by John Cosgrove on


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Update the firmware from creatives website.

Posted on Feb 20, 2008


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Related Questions:


When my wife turned her Zen Sleek on it asked her to reboot, format or reset firmware. She rebooted. It got to ZEN and froze. after about an hour it gave her the same options. She reformatted. Still...


Creative Support
There's support on the Creative site for the Zen Sleek player:,VARSET=CategoryID:213

Considering the frozen problem
Creative gives this information when the player freezes, in the knowledgebase solutions:
  1. Gently push the end of a thin object (such as a pin or straightened paperclip) into the Reset hole.
    The reset button for your player is located at the bottom of the player, to the right of the dock connector port.
  2. Refer to the article below to access the recovery mode and perform a Clean Up.

    SID 64128: Accessing the Recovery/Rescue Mode of your Player

    1. Clean Up scans a player's hard disk/memory card and removes any invalid links from the music library. It does not affect the working music files at all. It is recommended that you perform "Clean Up" first before formatting or reloading the player's firmware.
    2. It is advisable for you to clean up your player regularly if you are frequently transferring files from you computer to your player or vice versa.
Last updated: June 16th, 2009 <<<<<

How to perform a Clean Up:,/?st=183,e=0000000000715959190,k=4557,sxi=12,varset=ws:,case=64128
Player has to be in Clean Up mode.
This is the link SID 64128, viewing knowledgebase solutions.

Performing a format or reload of the firmware , after Clean Up:,/?st=374,e=0000000000715962234,k=4557,sxi=12,varset=ws:,case=63033
Player has to be in format or reload firmware mode.
This is the link SID 63033 viewing knowledgebase solutions.

Manual for the Zen Sleek:

Just post a comment, when needing more help.

My zen is frozen on recovery mode

Ha, I think I know how to fix this. I've brought five units back from the dead this way.

The key to making the computer recognize the player is to uninstall all traces of Windows Media Player version 11 from your computer programs. The creative software and WMP11 are not simultaneously compatible. Use the uninstall function in your compuer's "control panel". Don't worry, it's easy and free to put them back on form the internet. If you don't know how to do this, ask a moderately savvy computer user to show you how. Then restart the computer, attach the Sleek, and reload the firmware from Creative's support site.

Use this link if you have the sleek, not the sleek photo:

and this one if you have the sleek photo:

Unfortunately your music is gone so I hope yu had back-up files. Good luck.

Won't Import MP3's From Computer

Try this...Push a pin into the reset hole at the bottom of the player while at the same time holding down the play and power buttons. Next on the recovery screen that shows up, run the ":clean-ip" function. Then try again to import the music files.

The buttons wont work!

The hold/lock slider is engaged - double check your manual to see the position of it on your player and disengage it

Why zen sleek photo won't download music

i have a zen sleek and every time i turn it on it says rebuilding library. It completes this but deletes the last album etc that i put onto it. back down to the last album i put on before it started doign it. So i cant put anymore mousic on becuase it deletes it..Any Help?


Creative zen sleek

I have this problem also. Can you format the drive and try again?


"Hard-disk Problem"... I'd just like to confirm once more that smacking the player on its rhs while turning it on works.I had to smack it fairly hard though so don't be afraid!! I didn't try smacking it till I checked out the threads above so thanks everyone I'm a happy man again!! :)

Zen sleek frozen after trying to delete songs

Why does technology make you work for what you already paid good money for? Have you tried going into Recovery Mode? You do this by holding down the Play/Pause button while triggering the Reset button. Once there, you have four options. Try selecting Disk Cleanup and then Reboot. You might need to re-Sync a few things but it's worth a shot. Good luck.

It Freezes Someone Help Me Please

This is important; because, if you cannot get into Recovery Mode, then this is a sure sign of a bricked player. You could try a forced hard reset by going in and disconnecting the battery, but chances are, the player is bricked.

It Freezes Before It Goes To The Menu

This is important; because, if you cannot get into Recovery Mode, then this is a sure sign of a bricked player. You could try a forced hard reset by going in and disconnecting the battery, but chances are, the player is bricked.
try updating the firmware.
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