Dell A960 All-In-One InkJet Printer Logo

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yogesh mattoo Posted on Oct 29, 2006
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Printer does not work

When the printer is put on , the display window shows -- "unlock scanner then press power " i have tried to load the printer software again - no effect.unlocked the scanner unlock lever below the scanner unit -- noeffect, after the above display on the printer ,none of the buttons respond. please suggest solution to my problem , moreover in absence of any support in india i am feeling helpless regards, y k mattoo tel : +91-11-26913238 Cell : +91 - 9810492884

1 Answer

mukhtar21 shaikh

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  • Dell Master 2,022 Answers
  • Posted on Sep 22, 2007
mukhtar21 shaikh
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Remove the lock from scanner,switch on scanner and restart you computer. bye

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Help to unlock Radio Shack Pro-70 Scanner

To unlock your Radio Shack Pro-70 Scanner, you can try the following steps:
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Found this: http://support.dell.com/support/edocs/systems/a940/a940en1.pdf

Page iv identifies the location of the scanner lock

Page 44 contains the following

• You unlock the scanner bed. For help locating the scanner lock, see the picture of the printer on page iv.

Page 51 contains

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16. Press Scroll + Scroll to lock the Enter key.
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Thank you for contacting Fixya.

Please ensure that the scanner is unlocked. The scanner lock is situated under the scanner bed towards the left. To unlock the scanner, please lift the scanner bed and push the red switch towards the back of the machine. Please try scanning again and let us know the results.

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