While this was posted 2 years ago, I found a company that does repairs on the Helios, in fact I have used them twice so far for repairs on my unit. The first time for the power supply problem and the second time for a jammed tray door in March of this year; it would not open.
ECP Repair and Service in Eagleville, Pa.
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If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Happy Holidays!
Thanks, Joe
I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309
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Apparantly the power supply circut is the reoccuring problem, Evan their dealers are having the same problem. Possible that some of the electronic components were branded for them overseas. Have had no luck also in obtaining any useful information to help us.
Helios H4000 won't power up....electrical burning smell when i came home the other day....no support...not happy
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