Scanner cuts off the top 1/4 inch every time I scan.
Every time I scan, with multiple different software, The top 1/4 inch of the page gets cut off.
I talked with dell tech support they told me this was not normal, so they sent me a refurb, and it still has the same problems. so now i dont have a new machine but one with 8000 prints, and 3000 scans that still cuts off the top 1/4 inch.
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On the control panel, select scan to computer and choose PDF.
If you are using the sheet feeder, it will scan all pages and create one file with them all.
If you're using a scanner glass, i.e. one page at a time, when the first page finishes scanning, you will get a message asking if you have another - answer YES and follow the instructions (basically that means place next page on scanner glass and hit OK/Continue). Rinse and repeat until you've scanned all pages then answer NO.
You should find a PDF file in your HP Scan Folder usually named "scan.pdf" unless you've changed the settings. (If there is/are already scanned files in that folder, they will have consecutive numbers, e.g. "scan001.pdf" "scan002.pdf" etc
The document feed rollers may be dirty/worn which is causing the paper to come into the scan area late causing your document cut offs. use a clean, lint-free cloth dampened (not moist) with water and clean the document feed rollers. Confirm they are dry then, try scanning multiple pages and see if they pull through without stalling. If they do, it's time to replace those rollers.
If you have a Top feeder on the scanner, you can scan mutiple pages. Change the setting of the scanned file to pdf file (not JPEG) by going to the scanner icon and change the type of file you want to scan. Scan it as PDF FILE and then it will scan multiple pages. Regards
You need to control the scanner thru your PC with canon software that came with your scanner otherwise you cant scan anything..first open the printer/scanner software ,select scanner,then place your document and command "scan" on your PC..thats it..
If the bottom is vertically split, then there could be some problem in the hardware (bottom scanning module) Check for loose contacts. If it is cut horizontally, it must be definitely loose contat problem.
S. Mohan, India