You have shorted somethig on the circuit board. my advice to you is to carry it to a cb shop and let professionals solve your problem, a cb shop will have the proper equipment to diagnose and fix the problem. with what you described this problem is probably a little more complex than you will be able to fix yourself.
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Volume/Squelch control: As desired
ETone: Sets the sound of the echo as desired
MicGain/RF Gain control: Normally, leave fully clockwise
Band Switch: for CB, turn all way to left (a/e)
Mode Switch: Selects how you modulate the radio. Normally, you will operate on AM, USB or LSB.
Fine/Coarse control: Changes the frequency you operate on. Normally, set so the frequency counter reading ends in 5. (center slot of the channel).
RB: Roger beep. Turn on or off as desired.
NB/ANL: Noise limiters. Leave on.
Frequency Counter: Turns counter lights on and off.
+10 KHZ: Allows you to get the channels missed by the Channel knob. Normally, leave off.
Power: Selects either high or low transmitter power setting.
Band: Selects band of operation. Low (A-D) or High (E-F)
I'm not going to be corrected on this as i'm tempted to say A or C and sometime D. Instead i would say switch channel to 19 then watch frequency counter as you change band selector until you find 27.185 and you have arrived.
If you have a receipt for it and you had it less than 2 years it can go to Galaxy in Calif. if is defective. Just go the the Galaxy tech support webpage and follow the directions for an RA #. They do good work. If you want to send it to a top notch repair shop try Dons CB in PA. They are a real Galaxy warranty service center. The # is 814-898-1046