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Question about Creative Labs Zen Touch MP3 Player

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MP3 creative zen with photo

Really need help please. I don't know why, but when I turn on my zen it just goes as far as the creative screen and then nothing happens. I can access the recovery mode and tried all the options suggested on the creative website( Clean up, Formatt, Relaod firmware and Reboot!), but all that happens is it goes into that option and then freezes???? I don't know what else to do??

Posted by Sarah Holt on

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Anonymous

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  • 4,402 Answers

You have a bad hard drive

Posted on Jan 25, 2008

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Sounds like a bad motherboard to me. However, it may just need a firmware update. Have you tried to update the firmware yet? If not, go to www.Creative.com -->Support -->Downloads -->Follow the correct language and country links -->Select the correct options for Zen Touch -->Select Firmware Download the firmware and try to upload it to your Zen Touch. If your Zen Touch is not recognized by the computer, its best to buy another MP3 player, as your motherboard is bad.
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