Warranty or send replacement part

I'am afraid it is time to replace the CD player.

Sorry, no there isn't much you can do at a consumer level with this player, except, if you still have a manufacturer's warranty, taking advantage of it and sending the unit back for warranty repair/replacement (whichever they suggest to you). It is clearly malfunctioning, beyond user control - send it back as a warranty claim (if you still have one on this model). It won't cost you in repairs that way.

Don't put up with a defective product, send it back - get it fixed under warranty free of charge (if applicable), or the unit replaced (again, if under warranty, free).

It won't cost hundreds of dollars and shouldn't take forever to resolve this simple case. Good luck. This is something the manufacturer should worry about; not you.

Sony is quite of a sensitive player. It wont play all type of discs especially self burned ones. It will only read original discs. Not only with this model but generally for Sony models. If ure looking for a multiplayer then i would suggest using Pioneer. But since u already bought it, then u have no choice. Continue using it with original discs. If u have issue with original discs, then ur player has gone haywire. Time to send it for service to the service center if its under warranty. If it isnt under warranty, then send it to local tech store, maybe your optical lens has worn out.

it maybe a programing problem in one of your programable chips that controle that erea if its new send it back and get a new cd player and also contact pioneer service center thier realy great and will help you

Try remove it and bench test it. Goodluck.

could be tuner, aerial. would send it off.

Maybe you make a mistake and burn out the audio amplifier IC and you gotta change it.

They will probably consider it a void of the warranty, but it is definitely worth a shot. I work for another large consumer electronics manufacturer, and if the customer does not admit to dropping it, and just says that it spontaneously broke, I will replace it for them. It's all in the wording. never admit you did it, just say it spontaneously cracked.

Here is the EMAILED response I received:

Thank you for contacting Pioneer Electronics, Inc.
You will need to send the unit into Pioneer facility for repairs.

Send it to:

PIONEER ELECTRONICS
ATTN: REPAIR
2161 DIVIDEND DRIVE
COLUMBUS, OH 43228

Send the in-dash unit, no wires or antenna, also include a note explaining the problem, add your telephone number. If the unit is out of warranty send a check or money order for $200, that will cover any normal repair, if in warranty send a copy of the sales receipt.



Thank You,

Pablo
Customer Service Representative

This is a common issue. There is a faulty switch on the CDJ800s, which needs to be replaced. Unfortunately, this is not an easy fix, and will need to be serviced by a professional.

If your unit is under warranty, I suggest sending it off to Pioneer for repair. If you cannot find anyone locally, our company offers nationwide service.

DJPROAUDIO
TWEAK AV LAB